How much does a Top Contact Center Executive make in West Haven, CT? The average Top Contact Center Executive salary in West Haven, CT is $260,609 as of August 27, 2024, but the range typically falls between $213,710 and $307,842. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Top Contact Center Executive Salary | $171,011 | West Haven,CT | August 27, 2024 |
25th Percentile Top Contact Center Executive Salary | $213,710 | West Haven,CT | August 27, 2024 |
50th Percentile Top Contact Center Executive Salary | $260,609 | West Haven,CT | August 27, 2024 |
75th Percentile Top Contact Center Executive Salary | $307,842 | West Haven,CT | August 27, 2024 |
90th Percentile Top Contact Center Executive Salary | $350,845 | West Haven,CT | August 27, 2024 |
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
Workforce Management: Workforce management (WFM) is an integrated set of processes that a company uses to optimize the productivity of its employees. WFM involves effectively
Continuous Improvement: A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility. Some see CIPs as a meta-process for most management systems (such as business process management, quality management, project management, and program management). W. Edwards Deming, a pioneer of the field, saw it as part of the 'system' whereby feedback from the process and customer were evaluated against organisational goals. The fact that it can be called a management process does not mean that it needs to be executed by 'management'; but rather merely that it makes decisions about the implementation of the delivery process and the design of the delivery process itself.
Skill | Salary | Demand |
---|---|---|
Collaboration
|
$278,852 |
7%
|
Innovation
|
$278,852 |
7%
|
Customer Service
|
$273,640 |
5%
|
Decision Making
|
$273,640 |
5%
|
CRM
|
$271,034 |
4%
|
Leadership
|
$271,034 |
4%
|
What Should I Pay?
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)... View full job description
See user submitted job responsibilities for Top Contact Center Executive.
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Top Contact Center Executive salary varies from city to city. Compared with national average salary of Top Contact Center Executive, the highest Top Contact Center Executive salary is in San Francisco, CA, where the Top Contact Center Executive salary is 25.0% above. The lowest Top Contact Center Executive salary is in Miami, FL, where the Top Contact Center Executive salary is 3.5% lower than national average salary.
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Top Contact Center Executive salary of your education level.
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About West Haven, Connecticut West Haven is a city in New Haven County, Connecticut, United States. At the 2010 census, the population of the city was 55,564. According to the U.S.....More
West Haven, Connecticut area prices were up 1.7% from a year ago View the Cost of Living in West Haven, Connecticut
Top Contact Center Executive Salary in popular cities: Bridgeport, New Haven, Hartford
Skills associated with Top Contact Center Executive: Call Center Operations, Contact Center Software, Customer Support Policies, Standards and Procedures, Phone Support ...More
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