2U, Inc. Program Support Manager Salary in the United States

You’ll oversee your cohort’s progress from enrollment to graduation. You will be responsible for knowing which students are on track for graduation and provide meaningful interventions for those who are not.

It is your job to keep students  HAPPY & ensure they’re successful.

The primary focus of the PSM will be in the following metrics:

• Net Promoter Score / Student Experience
• Managing Issue Escalations
• Program Completion Rate

What makes you a great fit for this role (Requirements):

• You have worked in a capacity as a mentor, coach or another role where motivating others was essential to your success
• You have worked in the corporate environment and understand the importance of deadlines and streamlined communication
• You are technically savvy and can help students around basic computer issues
• You have experience of making difficult decisions, tackling problems head-on and can articulate lessons learned
• You have a track record of delivering excellent customer satisfaction
• You have successfully worked with a wide variety of individuals from diverse backgrounds
• You have excellent communication skills and experience of being the main point of contact or representative for a brand
• You can cultivate strong relationships in a primarily remote capacity
• You have been a part of a growing environment and are comfortable with evolving roles and responsibilities

About 2U Inc. (NASDAQ: TWOU)

Eliminating the back row in higher education is not just a metaphor–it’s our mission. For more than a decade, 2U, Inc., a global leader in education technology, has been a trusted partner and brand steward of great universities. We build, deliver, and support more than 250 digital and in-person educational offerings, including graduate degrees, professional certificates, Trilogy-powered boot camps, and GetSmarter short courses. Together with our partners, 2U has positively transformed the lives of more than 150,000 students and lifelong learners. To learn more, visit 2U.com. #NoBackRow

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same. 

Why It’s Great to Work at 2U

2U offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer. 

Benefits

2U offers a comprehensive benefits package:

• Medical, dental, and vision coverage
• Life insurance, disability and 401(k)
• Unlimited snacks and drinks
• Tuition reimbursement program
• Generous paid leave policies including unlimited PTO for your vacation, personal, or sick days
• Additional time off benefits include:
• time off to volunteer for non-profit organizations
• parental leave after 9 months of employment
• holidays that include a winter break from Christmas through New Year and more!

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.