2U, Inc. Student Advisor Salary in the United States

What We’re Looking For:

Driven and operations-focused Student Advisor who will join our central inbound team of customer service representatives and support our student population across the country as well as internationally.

This role will be a multifaceted position that will require initiative and creativity, thorough attention to detail, a laser focus on the student experience, and the ability to problem-solve. This role reports directly to the Student Advisor Manager.

Responsibilities Include, But Are Not Limited To:

• You will respond to student inquiries both in the U.S. and internationally primarily through Phone Calls, Live-Chat, and Cases. Through these platforms, you will address everything from student financial issues to where to park
• You will be empowered to fix most issues in real-time
• You will provide exceptional service to students during each interaction
• You will escalate issues to the proper channels if needed
• You will properly document Cases in Salesforce
• You will help identify training and process gaps identified by recurring issues
• You will maintain an excellent on-time attendance record (schedule adherence)
• You will act with the highest levels of honesty and competence in each customer interaction

 Things That Should Be In Your Background:

• A desire to work in a high growth, fast-paced tech company
• Exceptional customer services skills, and an obsession to problem solve
• Experience with Salesforce
• The ability to multi-task and work between different communication platforms
• The ability to learn different market needs and how to relate to students locally, nationally, and internationally
• Extreme attention to Detail
• Experience in either email, chat or instant messenger as well as voice contacts in an educational call center environment

Other Attributes That Will Help You In This Role:

• You are well organized, results-driven, persistent, team-focused, customer-focused and enjoy the challenge of achieving aggressive goals
• You are Data-Driven
• You are a strong communicator through both spoken and written forms 
• You are flexible, and not afraid of change
• You can type an average of 75 words per minute with a high degree of accuracy 
• You have the ability to work independently and solve problems proactively

About 2U Inc. (NASDAQ: TWOU)

At 2U, we power world-class online education and in-person boot camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help universities fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our university partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 150,000 students and lifelong learners. 2U, Inc. has acquired and integrated two companies broadening our portfolio of education offerings into short courses with GetSmarter and boot camps with Trilogy. This role supports our Trilogy line of business.

About Trilogy

Trilogy Education, a brand of 2U Inc., partners with the best universities in the world to create and manage skills-based instructional programs (boot camps) to provide training for today’s workers with tomorrow’s skills. 

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same. 

Benefits & Culture

Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.

2U offers a comprehensive benefits package:

• Medical, dental, and vision coverage
• Life insurance, disability and 401(k)
• Unlimited snacks and drinks
• Tuition reimbursement program
• Generous paid leave policies including unlimited PTO
• Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break from Christmas through New Years!

To learn more, visit 2U.com. #NoBackRow

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.