2U, Inc. University Services Specialist Salary in the United States

Summary of Job:

To achieve the best outcomes for our university partners across a portfolio of programs while driving operational efficiency, 2U has established Special Ops teams to coordinate and automate where possible, repeatable processes which are not unique to each program or relationship. The Specialist role creates processes and executes on manual tasks to support operational activities within these areas. Specialists are dedicated to one or more Special Ops teams.  

Key Role and Responsibilities:

Program Support 

• Execute on assigned tasks at the highest level of quality and in a repeatable fashion with few exceptions and workarounds. Use Jira to track tasks and collaborate with stakeholders.
• Prioritize requests and escalate as required to management.
• Think critically about current processes, systems and relationships and mitigate issues as they arise.
• Audit programmatic information and processes to inform project scope and standardization efforts. 

Information Management

• Assist management in setting up, tracking and updating project plans to track the progress on goals, deliverables and analytics to support business goals.
• Record, organize and disseminate notes for relevant Special Ops team meetings. 
• Document and maintain records to ensure processes and systems are transparent, transferable and long-term. Ensure that all documentation is in line with 2U knowledge management best practices. 

Education and Experience:

• Bachelor’s degree required 
• 1-3 years’ experience directly related to the duties and responsibilities specified
• Strong organizational skills, attention to detail, adherence to deadlines, and excellent follow through
• Project management experience preferred 
• Ability to work with a diverse team in a fast-paced environment
• Focused on achieving defined results, and exceeding goals and objectives
• Ability to think critically and identify potential issues before they arise
• Excellent interpersonal and oral and written communication skills required
• Excellent listener balanced with ability to challenge colleagues constructively and stimulate the thinking of others

About 2U Inc. (NASDAQ: TWOU)

At 2U, we power world-class online education and in-person boot camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help universities fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our university partners are there to help them succeed.Together with our partners, 2U has positively transformed the lives of more than 150,000 students and lifelong learners. 2U, Inc. has acquired and integrated two companies broadening our portfolio of education offerings into short courses with GetSmarter and boot camps with Trilogy. This role supports our 2U line of business.

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same. 

Benefits & Culture

Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.

2U offers a comprehensive benefits package:

• Medical, dental, and vision coverage
• Life insurance, disability and 401(k)
• Unlimited snacks and drinks
• Tuition reimbursement program
• Generous paid leave policies including unlimited PTO 
• Additional time off benefits include:
• time off to volunteer for non-profit organizations
• parental leave after 9 months of employment
• holidays that include a winter break from Christmas through New Years!

To learn more, visit 2U.com. #NoBackRow

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.