3 MEN MOVERS Customer Service Manager Salary in the United States

Men Movers is a fast-pace rising company with exceptional perks, but we need your help! 

You have the best customer service management and business consultancy skills around. You’re passionate about engaging the customers and maintaining their loyalty. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, we would love your help in taking care of our front- line employees!  

Move out of your daily routine and boring office...Move into our exciting workday and unique workspace...

So, What Will I Actually Be Doing?

• Own overall relationship with customers, which include: handling escalations, discounts, ensuring retention, and satisfaction.
• Daily call review for a team of 3 agents to include training needs analysis, identify skill gaps and call out opportunities
• Work in conjunction with customer service team in Panama to manage call handling, scheduling, customer feedback and QA
• Provide support and work closely with Operations team with items like dispatching, customer escalations and sharing feedback to drive new features
• Effectively use our CRM software in an effort to monitor, schedule, and confirm moves, packs, and storage for customers.
• Delivering Knowledge, Skills and Results – Strive to consistently achieve excellence in all tasks and goals by using time efficiently and respond quickly and constructively when confronted with challenges, and prioritize tasks based on importance.  Remain receptive to feedback and coaching from leadership. 
• Be visible. Perform live monitoring of agents, answer questions, compliment agents for on-the-spot performance and assist agents struggling with calls. 
• Motivate and encourage agents through positive communication and feedback. Build and maintain a positive working environment that retains high-quality staff.  
• Take calls that your agents can’t handle. This includes escalated customers with issues and when the queue has more than 2 calls in queue. You will be responsible for maintaining front line experience needed stay sharp on current challenges
• Take Initiative by responding appropriately on your own to improve outcomes, processes and measurements. Assume responsibility and leadership when asked and accomplish goals independently. Take ownership and accountability for your own performance and seek out and/or accept additional responsibilities in the context of the job.
• Bilingual in English/Spanish is highly preferred
• This position requires availability starting at 6am and some weekends.

OK, I'm interested... But is it really the job for me?

• You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.
• You communicate clearly, you write well, you speak eloquently, you can explain anything to anyone, and you’re comfortable communicating in writing and on the phone.
• You’re able to work with little to no supervision and understand the bigger picture of the business.
• You pay attention to the details. You stay focused, and nothing falls through the cracks on your watch.
• You think on your feet. When things change, you know how to roll with the punches.
• Wear an entrepreneurial hat and provide strategies that will contribute to market growth
• You have at least 2+ years of management experience with proven track record.
• Able to adapt to changes quickly in a fast-paced environment.
• Ability to learn and navigate new software

Top Five Reasons to Join Our Team:

1. Casual work environment with a hands-off management approach. 
2. A healthy work-life balance.
3. Free life insurance, generous 401k match and a competitive insurance packet.
4. We are expanding nationwide in 2020, so change and growth for all will come quickly
5. When the company wins, you win! Annual profit share for all employees based on company results