3 MEN MOVERS Customer Service Salary in the United States

Move out of your daily routine...Move into our exciting workday...

3 Men Movers is a fast-pace rising company with exceptional perks, but we need your help! Real Customer Service comes from the heart. You have the best Customer Service management and business consultancy skills around. You’re passionate about engaging the customers and maintaining their loyalty.  You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, we would love your help in taking care of our customers.

So, What Will I Actually Be Doing?

• Own overall relationship with customers, which include: problem-solving, ensuring retention, and satisfaction.
• Work to identify and/or develop upsell opportunities.
• Provide support and work closely with dispatch.
• Conduct customer calls post-move to guarantee optimum Customer Service levels within the company.
• Gather customer feedback and share with Operations team to drive new features.
• Effectively use our CRM software in an effort to monitor, schedule, and confirm moves, packs, and storage for customers.
• Partner with internal teams to manage customer escalations in a way that strengthens customer relationships.
• Maintain open communication with drivers to include changes in procedures, move assignments, and truck improvements.
• Support Drivers with questions and glitches that may arise.
• Keep track of office/moving inventory and maintenance. 
• Bilingual in English/Spanish is highly preferred

OK, I'm interested... But is it really the job for me?

• You enjoy solving problems.
• You love taking on difficult challenges and finding creative solutions.
• You don’t get flustered easily.
• If you don’t know the answer, you’ll dig until you find it.
• You communicate clearly, you write well, you speak eloquently. You can explain anything to anyone, and you’re comfortable communicating in writing and on the phone.
• You are motivated and driven. You volunteer for new challenges without waiting to be asked.
• You’re able to work with little to no supervision and understand the bigger picture of the business.
• Are available to work on Saturdays
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Top Five Reasons to Join Our Team:

1. Casual work environment with a hands-off management approach. 
2. A healthy work-life balance.
3. Free life insurance, generous 401k match and a competitive insurance packet.
4. We are expanding nationwide in 2020, so change and growth for all will come quickly
5. When the company wins, you win! Annual profit share for all employees based on company results