777 PARTNERS Team Lead, Originations Salary in the United States

OVERVIEW:

At Uown, we understand that the credit score does not define the customer. It’s our belief that everybody, regardless of credit history, should have the ability to provide for his or her family. By giving customers a simple, straight-forward lease-to-own payment option on essentials like tires, bedding, appliances, and furniture —Uown works hard to make that happen.

Uown is a Financial Services Company that supports online and brick and mortar retailers.  In support of our retailers we have various Team Members that work every day of the week.

JOB SUMMARY:

Uown Leasing, a 777 Partners company, is looking for a professional Team Lead who will help manage a combination of local contact center team members and remote contact center. The ideal candidate will promote a world-class customer service team to accomplish company goals and key performance indicators as it relates to the origination of new Lease to Own Transactions. The ideal candidate will play a collaborative role in growing and implementing standards and processes. The Originations Team Lead will also maintain documentation such as correspondence and operational records.

The originations department is responsible for the merchant and customer from the point of application, approval of the transactions, creation & signing of the lease and the recording of the lease in our Lease Management System.  Current Account Servicing and Collections on past due accounts are handled by the Customer Service Team Lead and the Collections Team Lead, respectively.

DUTIES AND RESPONSIBILITIES

• Overseeing and assessing the activities of a completely remote originations workforce, and providing them with regular performance-related feedback.
• Strategizing and monitoring daily activities of application flow, lease creation and approvals. Including but not limited to application approvals, outbound approval and welcome calls and confirmation calls with the consumer following delivery of the items that they purchased.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Investigating and solving merchant and customer complaints with a focus on the application and lease creation activities.
• Assisting with development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.
• Performing additional duties where needed.

SKILLS / KNOWLEDGE / ABILITIES

• Proficient knowledge of customer service, and standard office practices and procedures.
• Proficient computer skills.
• Proficient standard office equipment skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.
• Outstanding organizational skills.
• Available to work shifts. Originations department is staffed 7 days a week from 9:00 am until 10:00 pm.
• Ability to motivate Team members when not present on the same work shift.

EDUCATION AND EXPERIENCE

• High School diploma required; Bachelor’s degree (4-year college) or Associate’s Degree (2-year college) is preferred
• 4+ years of work experience managing a call center or administrative environment
• Previous supervision of a Team of 5 or more Team Members

CERTIFICATIONS AND LICENSES

• None

KEY PERFORMANCE INDICATORS

• Key Performance indicates will include, but not limited to, the following:
  • Outbound Call Rates
  • Call Availability Rates
  • Handel Time
  • Available Time
  • Approval Accuracy
  • Documentation Processing Accuracy
  • Posting Time Frams
  • Customer Service Complaints

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PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls.  The employee frequently is required to talk and hear.  The employee is occasionally required to stand; walk; reach with hands and arms.  The employee is rarely required to stoop, kneel, crouch, or crawl. 

The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

EEOC

Uown Leasing is an Equal Opportunity Employer. All aspects of consideration for employment and employment with the Company are governed on the bases of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.