AAA Operations Lead, Service Quality Salary in the United States

How much does a Operations Lead, Service Quality make at companies like AAA in the United States? The average salary for Operations Lead, Service Quality at companies like AAA in the United States is $144,723 as of August 27, 2023, but the range typically falls between $121,123 and $168,323. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities2

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What does a Operations Lead, Service Quality do at companies like AAA?

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

Job Description:

This position will work alongside our Director of Service Quality of AAA Smart Home to investigate, develop and execute central operations improvements that will materially enhance our brand position and business growth objectives. This strategy role involves complex research, data analysis, cross functional collaboration, and business case development. The individual will also project manage pilots and scaling new operational opportunities for AAA Smart Home. It is critical that the consultant uses business knowledge and consulting skills to understand strategic value, fit, risks and operational complexities of process improvements within the broader business.


  • Acts as consultant with business partners to identify business improvement opportunities

  • Researches and monitors market trends and competitor activity

  • Designs and coordinates specific Customer and market surveys data analysis

  • Researches available data and requests necessary data from analytics team

  • Conducts data analysis and financial modeling

  • Identifies and develops specific customer segments to unlock business opportunities

  • Designs and implements appropriate geographic, demographic, demand, supply and other segmentation work strategy development

  • Acts as business lead for thought leadership, solution ideation, and business case development

  • Develop, recommend and present strategies to leadership team that continually innovate and improve our business performance

  • Secures necessary internal resources to support delivery of an approved business case project management

  • Works with project team to insure project budgets, resource plans, milestones, tracking metrics and success measures are achieved

  • Leverages agile methodology to test assumptions of pilot projects

  • Builds and manages relationships with key stakeholders at multiple levels in the organization to manage expectations as needed and keep a project moving forward

  • Completes special projects as assigned

Why work for us?

  • Job Stability - Career Advancement 

  • Great Benefits - Medical/Dental/Vision

  • Retirement - 401k matching up to 4%

  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays


  • Strong analytical skills, both quantitative and qualitative

  • A problem solver who is able to make smart simplifying assumptions

  • Self-starter with ability to handle multiple activities

  • Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends

  • Ability to project manage cross functional teams

  • Ability to work independently and in teams

  • Exceptional organizational, planning and project management skills—exhibiting attention to detail, follow-through, and accountability

  • Solid written and oral communication skills

  • Strong Excel modeling skills


  • Bachelor’s degree required, MBA preferred.

  • 1-3 years of experience in management consulting, corporate strategy or operations

Check out Operations Lead, Service Quality jobs in Ashburn, Virginia

Procurement Support Lead (Lead Procurement Specialist)

Innovative Consulting & Management Services - Arlington, VA

Regional Operations Manager

Directional Services - Lynchburg, VA

$121,123 Low Average $144,723 High $168,323

Understand the total compensation opportunity for Operations Lead, Service Quality at companies like AAA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the AAA Operations Lead, Service Quality in the United States, which includes base, and annual incentives can vary anywhere from $121,123 to $168,323 with an average total cash compensation of $144,723. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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