AAA Quality Assurance Team Leader Salary in the United States

How much does a Quality Assurance Team Leader make at companies like AAA in the United States? The average salary for Quality Assurance Team Leader at companies like AAA in the United States is $51,543 as of October 25, 2023, but the range typically falls between $44,549 and $58,537. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target.  View the Cost of Living in Major Cities2

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What does a Quality Assurance Team Leader do at companies like AAA?

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


This position provides leadership and guidance to Team Members, handles escalated Member issues and ensures extraordinary Member service. Uses sound business judgment to resolve service or operational issues. Keeps their manager apprised of issues and overall team performance.

Job Description

  • Identifies training and development needs among the team and provides training if specified by the manager
  • Monitors goals and ensures all key performance indicators are met
  • Keeps the manager informed of all personnel related issues
  • Provides technical expertise and is considered a subject matter expert
  • Ensures team members are following policies and protocols
  • Supports the development of training materials relevant to their business unit and/or team
  • Reinforces positive results and identify areas of improvement
  • Ensures prompt member first resolution to meet/exceed member expectations and organizational business goals


  • Effective organization, interpersonal and communication (oral and written) skills
  • Ability to work an extended hour schedule as necessitated by business need
  • Strong computer skills, including proficiency with MS Office applications or Google Suite equivalency
  • Strong interpersonal and negotiation skills
  • Strong customer service focus
  • Analytical skills to assess operational problems and develop solutions/improvements

Education & Experience / Licenses & Certification

  • High school diploma or equivalent required
  • Bachelor's degree in related area or an equivalent combination of education and experience (preferred)
  • Proven experience with progressively increasing responsibilities
  • 2-3 years team lead or higher experience in a customer service industry (preferred)
$44,549 Low Average $51,543 High $58,537

Understand the total compensation opportunity for Quality Assurance Team Leader at companies like AAA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the AAA Quality Assurance Team Leader in the United States, which includes base, and annual incentives can vary anywhere from $44,549 to $58,537 with an average total cash compensation of $51,543. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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