ABBOTT LABORATORIES Complaint Investigation Technician Salary in the United States

How much does a Complaint Investigation Technician make at companies like ABBOTT LABORATORIES in the United States? The average salary for Complaint Investigation Technician at companies like ABBOTT LABORATORIES in the United States is $44,193 as of March 26, 2024, but the range typically falls between $39,496 and $48,890. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

About ABBOTT LABORATORIES

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What does a Complaint Investigation Technician do at companies like ABBOTT LABORATORIES?

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Alameda, CA location.  We’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.

The Complaint Investigation Technician will perform routine testing in a laboratory setting of medical devices associated with returns due to customer complaints, while ensuring timely closure. Handle multiple tasks effectively and efficiently in a team environment with minimal supervision. Document investigation activities clearly and accurately, utilizing software applications, computers and databases and maintain files per procedures. Ensure proper transfer of the returned product to next stage of investigation according to documented priorities. Store not confirmed returned products, in appropriate location per established procedures, for subsequent retrieval.

What You’ll Work On

  • Safely perform routine testing and receiving of returned products due to customer complaints and be able to document investigation activities clearly and accurately in a timely manner.
  • Adhere to procedures and work instructions throughout.
  • Be able to handle multiple tasks effectively and efficiently.
  • Understand the priorities of investigation as outlined in the procedures and as assigned by the laboratory supervisor.
  • Ensure that product returned is handled appropriately, investigated safely and accurately in a timely manner consistent with established procedures as failure to comply with requirements and regulations may lead to nonconformances resulting in FDA sanctions.
  • Responsible for compliance with applicable Corporate and Divisional Policies and performing other duties as assigned by management

Pay

The salary range for this position is 23.67 - 47.33 per hour based on experience.

Required Qualifications

  • 1-2 years of college or high school diploma with relevant experience.  
  • Good organizational, written, oral and interpersonal skills.
  • Good Computer Skills. Basic mathematical skills are required.

Preferred Qualifications

  • Experience in controlled environment preferred.  

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.



The base pay for this position is $23.67 – $47.33 per hour. In specific locations, the pay range may vary from the range posted.

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Understand the total compensation opportunity for Complaint Investigation Technician at companies like ABBOTT LABORATORIES, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$39,496
$48,890
$44,193
The chart shows total cash compensation for the ABBOTT LABORATORIES Complaint Investigation Technician in the United States, which includes base, and annual incentives can vary anywhere from $39,496 to $48,890 with an average total cash compensation of $44,193. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
Job Openings for ABBOTT LABORATORIES Complaint Investigation Technician

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