ABBOTT LABORATORIES Customer Service Associate I Salary in the United States

How much does a Customer Service Associate I make at companies like ABBOTT LABORATORIES in the United States? The average salary for Customer Service Associate I at companies like ABBOTT LABORATORIES in the United States is $30,443 as of April 24, 2024, but the range typically falls between $27,412 and $33,473. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

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What does a Customer Service Associate I do at companies like ABBOTT LABORATORIES?

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

Job Description
  • Working under close and continuous supervision, provides sales order and/or inventory management support to the sales force, hospitals, clinics and physicians.  Fills customer orders and/or provides inventory support for products and services accurately, expeditiously, and under special circumstances.

    • Receives and processes customer rental and purchase orders according to established procedures.  Interprets and clarifies customer orders for the shipping department, creates relevant shipping paperwork, communicates waybill information, and traces lost shipments.  Maintains customer contact until shipment is received at point of destination. 
    • Follows up and resolves order discrepancies, credit holds, training requirements or product availability issues when appropriate with the guidance of team lead/Supervisor.  Communicates to customers on order status, expected release dates or requirements needed to fulfill order.
    • Provides and communicates inventory status updates and support.  Researches and prepares billing correction requests to ensure proper billing and corrects commission payments on all devices.
    • Responsible for obtaining approvals, issuing and tracking returns and ensuring the issuance of credits based on procedures.  Works with customers to expedite the return through to resolution.
    • Responds quickly to customer inquiries and requests, including medium difficulty technical questions escalating when appropriate.
    • Effectively communicates and interacts with internal and external customers to ensure priorities and exceptions are clearly understood.  Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
    • Performs consignment inventory initial set-up, audits and troubleshoots discrepancies through to resolution with external customers.  May generate reports on inventory and consignment products for field or management distribution.
    • Maintains Accounts and Contacts in ERP and CRM Databases including maintenance and updates.  Consults and strategizes with management regarding identifying key hospital personnel regarding future product opportunities and customer needs.
    • Provides timely feedback to Information Systems on any systems issues.  Escalates issues as appropriate.
    • Receives and responds to routine customer product complaints, determines validity of warranty period, processes credits, works with internal personnel to schedule installs, ship replacements or loaned equipment to address immediate customer needs.  Receives and responds to routine customer service complaints under the supervision of a Lead/Supervisor or Manager.
    • Handles issues and resolves including identifying causes to prevent re-occurrence with guidance of Team Lead/Supervisor/Manager.
    • Support a continuous improvement environment for department processes including order processing and invoicing transactions, returns processing, backorder processing, credit requests, and new product launches.
    • Requires developing rapport with customers and field sales/clinical personnel via verbal and written communication.
    • May be assigned to assist on projects within the Customer Service department.
    • Keeps current on all products offered by company. Understands and implements changes in regulatory requirements with guidance of Team Lead/Supervisor/Manager
    • Establishes and maintains a business climate that fosters positive and cooperative working relationships with all levels of employees, customers, contractors and vendors.
    • Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
    • Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.  Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
    • Performs other related duties and responsibilities, on occasion, as assigned.
  • Additional Job DescriptionAdditional Job Description

    General Qualifications

    • High school diploma or other specialized training/equivalent related experience.
    • 6 or more months of demonstrated experience in a customer service or closely related environment.
    • Demonstrated competence in English spelling, grammar and punctuation, including the ability to successfully pass a reading comprehension pre-employment examination. 
    • Demonstrated organizational skills, attentiveness to detail, and the ability to handle multiple projects simultaneously.
    • Demonstrated interpersonal skills, including the ability to listen, resolve problems, deal with unresolved issues, delays and unexpected events, and the ability to effectively communicate and maintain rapport with sales representatives and customers.
    • Demonstrated keyboard and personal computer skills, including the ability to pass a 10 key assessment examination.
    • Experience with Microsoft Office including Excel, Word or equivalent applications.
    • Ability to work in a highly matrixed and geographically diverse business environment.
    • Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
    • Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
    • Multitasks, prioritizes and meets deadlines in timely manner.
    • Strong organizational and follow-up skills, as well as attention to detail.
    • Ability to maintain regular and predictable attendance.
    • Regularly scheduled overtime is a requirement of this position.
$27,412 Low Average $30,443 High $33,473

Understand the total compensation opportunity for Customer Service Associate I at companies like ABBOTT LABORATORIES, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$27,412
$33,473
$30,443
The chart shows total cash compensation for the ABBOTT LABORATORIES Customer Service Associate I in the United States, which includes base, and annual incentives can vary anywhere from $27,412 to $33,473 with an average total cash compensation of $30,443. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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