ABBOTT LABORATORIES Customer Service Associate II Salary in the United States

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating medical science and technology changes.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you desire.

• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO.

• Excellent retirement savings plan with high employer contribution.

• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• An organization recognized as one of the best work environments for diversity, working mothers, female executives, and scientists.

WHAT YOU’LL DO 

• Receives and processes customer rental and purchase orders according to establish procedures. 

• Interprets and clarifies customer orders for the shipping department, creates relevant shipping paperwork, communicates waybill information, and traces lost shipments. 

• Follows up and resolves order discrepancies, credit holds, training requirements or product availability issues when appropriate with the guidance of team lead/Supervisor. 

• Provides and communicates inventory status updates and support.  Researches and prepares billing correction requests to ensure proper billing and corrects commission payments on all devices.

• Responsible for obtaining approvals, issuing and tracking Returns and ensuring the issuance of credits based on procedures. 

• Receives and responds to customer product complaints, determines validity of warranty period, processes credits, works with internal personnel to schedule installs, ship replacements or loaned equipment to address immediate customer needs. 

• Performs consignment inventory initial set-up, audits and troubleshoots discrepancies through to resolution with external customers. 

• Maintains Accounts and Contacts in ERP and CRM Databases including maintenance and updates. 

• Consults and strategizes with management regarding identifying key hospital personnel regarding future product opportunities and customer needs.

Shift: 10am to 6:30pm, Monday – Friday

Location: Saint Paul, Minnesota

EDUCATION AND EXPERIENCE YOU’LL BRING  

• High school diploma or other specialized training/equivalent related experience. 

• Minimum of two or more years of demonstrated experience in a customer service or closely related environment.

Learn more about our benefits that add real value to your life to help you live fully:  www.abbottbenefits.com  

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. 

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.