How much does a Global Service Professional make at companies like ABBOTT LABORATORIES in the United States? The average salary for Global Service Professional at companies like ABBOTT LABORATORIES in the United States is $95,454 as of June 27, 2024, but the range typically falls between $78,793 and $112,116. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
About ABBOTT LABORATORIES
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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
ABOUT ABBOTT DIAGNOSTICS:
The key to successful medical treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions, and transform the way the world is managing health.
Our pioneering technology spans the world of healthcare operations with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.
Our location in Irving, Texas currently has an opportunity for a Global Service Professional who will support the Informatics team by providing field support globally for our customers, including training, remote support, and onsite support. You will develop and implement service strategy and documentation to help ensure customer satisfaction. As an internal subject matter expert on informatics, you will sit on cross functional teams and regularly liaison with functions such as manufacturing, quality, and R&D.
Job Summary/Responsibilities
WHAT YOU’LL DO
Support troubleshooting inquiries vis phone/email. Identify, resolve, and document basic instrument and/or assay issues, including the use of use of the service tools, manuals and log analysis. Performs technical responsibilities of local service personnel, such as performing repairs, service documents (TSBs), and installs (up to 10% travel). Create action plans proactively for reoccurring and anticipated field issues.
Train students in either remote, classroom and field setting. Complete field co-travels for team members to provide additional on the job training. Provide constructive feedback on performance and how to improve customer interactions. Train/mentor new trainers. Utilize the processes and procedures you learn to facilitate customer interactions; share this information as well as best practices with other team members. Act as the subject matter expert (SME) for technical content development, review, and for overall curriculum design.
Redline and/or develop service/quality documents with assistance by senior professional. Subject matter expert (SME) for cross functional site documents. Perform service documentation approval process while forming relationships with the appropriate areas.
Represent Global Service at cross functional meetings. Create presentation and training materials for cross-functional or service business meetings. Identify and prioritize service needs (new parts, new projects, new training/support materials, etc.). As a project team leader, develop overall project timelines and deliverables, lead meetings, and provide updates to management and overall team.
Accountability
EDUCATION AND EXPERIENCE YOU’LL BRING
Required
Preferred Qualifications
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on LinkedIn at www.linkedin.com/company/abbott-/, on Facebook at http://www.facebook.com/Abbott and on Twitter @AbbottNews.
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Includes base and annual incentives
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