ABBOTT LABORATORIES HR Business Systems Analyst Salary in the United States

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

As an Analyst, Business Systems you will provide high quality support for Abbott Workday Human Resource environment as part of the Data & Application Services team. You will interact with our customers through email, phone, and instant messaging, to meet customer requests for adhoc reports, and resolve related customer issues with Corporate HR systems and processes. You're a great match if you enjoy delivering excellence, possess fantastic trouble-shooting skills and enjoy a challenge.

The Analyst, Business Systems is responsible to fulfill requests for appropriate HR information and to troubleshoot and resolve varies HR systems issues reported by end users.  Items are received via multiple channels, including IT Help Desk, Salesforce case management system, email or Instant Messaging.   Other assignments result from HR projects which require updates to reports and\or investigation of report impacts and data review.

CORE JOB RESPONSIBILITIES:

The Analyst, Business Systems is responsible to provide the following support for HR system

• Gather and compile necessary information to fully understand the requests or issues reported

• Develop Workday ad hoc reports to meet specific approve requests for data

• Troubleshoot and resolve issues that don’t require escalation within defined service levels

• Document issue resolution in Incident tracking system (Remedy and Salesforce)

• Assist in documenting knowledgebase articles for repeating issues and foundational information

• Assist in analyzing issues to understand trends 

• Work closely with HRIT functional specialist on issues that need escalation to application SMEs

• Work with IT Help Desk, and GIS application support teams to gain necessary support on production issues

• Responsible for compliance with applicable departmental, Corporate and Divisional Policies and procedures

EXPERIENCE DESIRED:

• Must have excellent verbal/written communication, user interaction and interpersonal skills and work well in a team environment.

• Technical experience requiring logic and data analysis capabilities

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Computer Science or work experience equivalent; 1-3 years of application development and support experience.

• System support experience in Workday Human Capital Management, HR portal including employee and manager self-service is preferred, and\or support experience with web-based and client/server applications.