ABBOTT LABORATORIES Occupational Health Coordinator Salary in the United States

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

About Abbott

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions.

Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Our location in Kansas City, MO has an opportunity for an Occupational Health Coordinator. Occupational Health Coordinators are responsible for the coordination/completion of appointment requests and associated communication with clients/clinics. Responsibilities also include following up on the events from reports and/or email inquiries. Occupational Health Coordinators work with our clinics to schedule and complete events. Coordinators also communicate directly with the client if there is an inquiry or escalation to address. Client interaction takes place through Inbound and Outbound phone inquiries and email.

WHAT YOU’LL DO

• Respond to inquiries related to testing transactions via phone and email.
• Track and follow up on received source documents and the number of times documents are in process.
• Identify and interpret appropriate steps to resolve the need of the customer.
• Coordinate send and receipt of source documents; resolve questions, inconsistencies, or missing information on documents.
• Enter data into the computer following each action taken and enter the necessary codes to represent the action.
• Make necessary corrections to information entered to ensure problem resolution.
• Request documentation from vendors, clinics, or clients as required to complete the testing process.

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

• High School diploma
• 1-3 years of customer service experience
• Strong verbal and written communication skills

Preferred

• Call center experience is strongly preferred
• General knowledge of Occupational Health Services is a plus
• Microsoft Office (Word, Excel)

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives, and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness, and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and a history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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