How much does a Site QA Complaints Coordinator- Casa Grande, AZ make at companies like ABBOTT LABORATORIES in the United States? The average salary for Site QA Complaints Coordinator- Casa Grande, AZ at companies like ABBOTT LABORATORIES in the United States is $95,574 as of June 27, 2024, but the range typically falls between $82,537 and $108,610. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
About ABBOTT LABORATORIES
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View abbott laboratories Salary
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.
The function of the Site QA Complaints Coordinator for Quality Assurance is to coordinate product improvement efforts through investigation of customer complaints. The complaints recorded are for adult nutritional, pediatric nutritional and Third Party Manufactured (TPM) products and are received from the United States, Canada and International affiliates worldwide. The objective of the Site Complaints Coordinator is to collect, investigate and report complaint information so that corrective actions can be initiated and implemented to improve our products for our customers. Through this process, loss in sales and market share can be prevented. To reach this objective, the Site Complaints Coordinator performs the following:
Complaint files are handled in accordance with FDA regulations and Corporate and Division Quality Assurance policies and procedures.
Major Responsibilities:
Responsible for implementing and maintaining effectiveness of the Quality System:
1. Coordinates the complaint investigation process for the plant in compliance with FDA Regulations and Abbott policies and procedures.
2. Reviews batch records, complaint investigations, physical samples, and trend evaluation for inclusion of appropriate documentation in the investigation of the complaint.
3. Issues weekly status reports to appropriate plant management to assure efficient turn around of investigations.
4. Notifies appropriate management (plant and division) of noted trends
5. Assure results of the BRR and investigation information is entered accurately into the Complaint Handling Unit database within the prescribed timeframes.
6. Assist with Maintains all site Pest Control documentation.
7. Participate in Internal and External audit activities
Education:
Background:
The position requires the ability to plan, understand often complex complaint issues, coordinate with other professionals and make appropriate decisions to solve problems and gather necessary information. Sound judgment is required to determine the adequacy of the complaint investigations.
Accountability:
The complaint area is an area of high regulatory exposure. A properly handled complaint may restore customer loyalty while an improperly handled complaint may mean loss of business, litigation, adverse media attention or a product recall. With the numerous sources of information needed to be reviewed in the complaint handling process, and the high volume of complaints reported for the Sturgis site there is a high risk for potential error to occur. This position requires meticulous attention to detail to minimize that risk for error. If an error isn’t caught and is found by FDA, Corporate, Division or Third-Party auditors, the outcome could be observations or field actions.
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Includes base and annual incentives
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