ABBOTT LABORATORIES Technical Consultant - Philadelphia Salary in the United States

At Abbott, diverse ideas, perspectives, and expertise allow us to create life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.

We have an exciting opportunity for a Technical Consultant within our Abbott Rapid Diagnostics Infectious Disease (ARDx- IDDM) business. In this field-based role, the incumbent will assist ARDx IDDM customers with setup and installation of their instruments/tests providing technical training and support, including troubleshooting and validations (as required), for ARDx IDDM products.  

This position will assist Account Executives with evaluations, demonstrations and the activation of new accounts, retaining at-risk and VIP customers, provide maintenance of established accounts, and contributing to the growth of existing accounts.

This position will also provide education of the clinical utility of our products in the laboratory and/or Point-of-Care setting as needed. 

Abbott Rapid Diagnostics (formerly Alere) is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

• Provide on-site technical and clinical training on all Abbott Infectious Disease products, including instruments and visual read tests.
• Provide on-site customer assistance in the performance of validation studies in compliance with local, state, and federal regulations, including CLIA, CAP, COLA, and TJC, on all ARDx- IDDM products as applicable.
• Work with Technical Support to provide troubleshooting support as needed which may include additional customer training.
• Independently perform pro-active account follow up as assigned or as prescribed in departmental SOPs.
• Assist Sales with in-servicing and continuing education in key accounts to ensure correct technique is maintained and that the medical/lab staff understands the clinical utility and benefit of rapid turnaround time of the product(s).  
• Assist with product training of sales, marketing and technical service staff.
• Proactively identify at-risk accounts to Technical Services and to the appropriate Account Executive/Strategic Business Executive/Regional Director and recommend strategies and suggestions to retain such accounts. Responsible for identifying sales opportunities within accounts, both for new products and expansion of current products
• Present professional educational programs to medical and laboratory staff as needed.
• Attend and participate in company and professional meetings, including conference and webinar calls.
• Communicate to peers’ new advances or changing trends identified in the healthcare marketplace.
• Performance may be assessed using a combination of the On-TRACC Program, including open communication with management, customer satisfaction, account retention, account growth, AE satisfaction and other relevant criteria. 
• Requires at least 50% travel, and may average as much as 70% travel, occasionally with less than a week’s notice. Occasional weekend travel may be required.