ACEABLE Customer Service Representative (Job Fair) Salary in the United States

ABOUT THIS POSITION

Join Us for the Aceable Customer Service Representative Job Fair!

Attending this job fair will allow you to apply more quickly and be interviewed on-the-spot. Skip our queue of online applicants and expedite the hiring process by joining us on the dates listed below!

Date: Tuesday, March 17th, 2020 

Time: 9:00am-11:00am OR 1:00pm-3:00pm CDT

What to bring: 1 copy of your resume with three references

Job Fair Location: 4201 Cypress Creek Pkwy Houston, TX 77068

Directions: When you get to the office, please check in with the security guard in the front. Then, make your way up to the 5th floor and turn left immediately as you step out of the elevator. You can check-in at the reception area.

ABOUT THIS POSITION

Aceable is seeking a Customer Experience Advocate to join our Northwest Houston office. The training class will begin early April 2020. As a part of the Customer Experience team, you ensure customer issues are addressed, questions answered and that quality standards are met on each call. You strive to make each call a positive experience for our customers. You are always willing to help others and you have a passion for learning new skills.

ABOUT ACEABLE

Aceable is a mobile education platform that focuses on creating affordable, engaging and convenient online courses available across all of your mobile devices. Built by former teachers, NASA engineers, and those passionate about education, the Austin-based team is obsessed with helping people reach life goals and milestones through online certification.

After launching its first mobile app to provide accredited driver's ed courses, Aceable expanded into real estate education and is quickly becoming one of the leading online real estate schools in the U.S. To date, Aceable touts more than 20 million students and counting.  The team is proud of the hundred thousand plus students we're adding to the Aceable family per month.  We're only getting started and we need your help to get us to our vision of millions of students per month. 

Winner of the Austin Chamber of Commerce’s Austin A-List for the Hottest Growing Startup in 2017 and awarded as one of the Best Places to Work in Austin for multiple years running by numerous entities, such as the Austin Business Journal, BuiltInAustin, and EqualOcean. Aceable fosters a creative, collaborative, and diverse culture whose overall mission is to impact as many student-lives as possible.

ABOUT THE TEAM

The Aceable Customer Experience team is the first point of contact for all customer service issues. They are a customer facing, problem-solving, and results driven team. They deliver excellent customer service and provide thorough and clear resolutions for our customers. They have a passion for pursuing growth through training, coaching, and learning new skills.

Training class start date will begin the first week of April 2020.

WHAT YOU’LL DO

• Ensure customer issues are addressed, questions are answered, and quality standards are met on each contact
• Strive for first call resolution and a positive customer service experience as you conduct inbound and outbound calls
• Stay current and informed on product updates, new tools, and changes along with departmental processes while continually looking for ways to improve
• Accurately document all customer interactions within our customer database
• Pursue growth by participating in coaching and training sessions
• Identify and escalate situations requiring urgent attention to the appropriate resources

WHAT YOU’LL NEED

• 1-year customer service or relevant experience
• Must be available for weekend and/or evening work
• Ability to listen and understand the needs of each customer, de-escalate, and provide productive solutions for customers
• General computer proficiency
• Chat experience a plus
• Strong customer focus and desire to create delight for our students
• Effective verbal and written communication
• Eagerness to learn and develop new skills
• Organizational skills; detail- and quality-oriented
• Ability to handle a fast-paced environment with multiple deadlines
• Impeccable time management

ACEABLE PERKS

• Competitive pay and benefits
• Generous time off programs
• Passionate, high-achieving teammates excited to help you succeed and learn

At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status.