AMAZON COM INC Technical Customer Support Representative - Tier 1 Salary in the United States
How much does a Technical Customer Support Representative - Tier 1 make at companies like AMAZON COM INC in the United States? The average salary for Technical Customer Support Representative - Tier 1 at companies like AMAZON COM INC in the United States is $49,170 as of March 26, 2024, but the range typically falls between $44,470 and $54,440. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
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What does a Technical Customer Support Representative - Tier 1 do at companies like AMAZON COM INC?
The Technical Customer Support Representative - Tier 1 addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides basic technical support and assistance to customers via e-mail, phone, or chat. Being a Technical Customer Support Representative - Tier 1 documents support interactions, including details of inquiries, complaints, comments, and actions taken. Provides customers with preventive maintenance and configuration recommendations. In addition, Technical Customer Support Representative - Tier 1 possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Technical Customer Support Representative - Tier 1 works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
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What does a Technical Customer Support Representative - Tier 1 do?
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Level of Education
- Technical Customer Support Representative - Tier 1 Salaries with No Diploma
- Technical Customer Support Representative - Tier 1 Salaries with a High School Diploma or Technical Certificate
- Technical Customer Support Representative - Tier 1 Salaries with an Associate's Degree
- Technical Customer Support Representative - Tier 1 Salaries with a Bachelor's Degree
- Technical Customer Support Representative - Tier 1 Salaries with a Master's Degree or MBA
- Technical Customer Support Representative - Tier 1 Salaries with a JD, MD, PhD or Equivalent