AURORA MENTAL HEALTH CENTER Client Service Representative - Crisis Walk-In Clinic Salary in the United States

Our Mission.

The Aurora Mental Health Center is dedicated to helping people Live Life to the Fullest. If you are passionate about our Core Values; Passionate Caring, Rising to the Challenge, Honoring and Respecting all Persons, Believe in Resilience and Putting Client and Community First, we would like to invite you to join our family!

About the team. 

Our Crisis Services division is a part of a statewide crisis initiative that provides resources for mental health, substance use or emotional crisis help, information and referrals. Our crisis services includes a Walk in Crisis Clinic that provides mental health assessments and referrals for individuals experiencing any self-defined crisis. We also operate a 24/7 16 bed adult Crisis Stabilization Unit (CSU) that provides inpatient mental health treatment as well as a 4 bed based adult respite program for individuals in crisis.

About the role.

The Client Service Representative for the Crisis Walk-In Clinic team will provide administrative support and coordinate tasks associated with front desk duties. The Client Service Representative has the responsibility of maintaining a calm, courteous and professional demeanor at all times and protecting clients’ rights by maintaining confidentiality of personal and financial information.

Responsibilities:

• Welcome and greet all external and internal customers with dignity, respect, professionalism and superior customer service; timely answering of incoming calls, effectively responding and resolving concerns, or transferring the caller to the appropriate location for further assistance; assist clients face-to-face or by phone in scheduling, re-scheduling and cancelling appointments, complete paperwork and forms, and connect clients with other resources.
• Assist with all safety, building, and client emergencies as they arise, following the organization's protocols and location’s procedures.
• Check-in clients and collect copayments at the time of service.
• Maintain consistent and open communication with the Finance & Accounting team
• Complete end of day financial reports, including collection of credit card receipts, complete daily bank deposit slip and make sure the bank deposit is picked up daily.
• Responsible for maintenance and reconciliation of program petty cash and supplying the necessary monetary change.
• Obtain required documents and information from clients to complete insurance verification and EHR registrations, including collection of photo ID’s and insurance cards to be scanned in EHR.
• Ensure client inquiries, registration forms and other forms are accurately entered and completed in the EHR for clients to receive services (new and updates for existing clients.)
• Maintain a clean and tidy reception area, report all office building maintenance requests, unlock and lock doors, disarm and arm alarms; sort incoming and distribute outgoing mail to the appropriate staff or program/department; responsible for the inventory of forms, client packets, office and equipment supplies and for making copies and ordering in a timely manner as well as monitoring equipment to make sure it is operable for staff and requesting a service technician when needed.

About you.

The ideal candidate should have strong organization skills, be highly collaborative, and comfortable working with clients dealing with Substance Use Disorders. This candidate should have competency with computer/technology skills. Bilingual applicants and those with experience in verbal de-escalation preferred.

Requirements:

• High school diploma/GED
• Preferred: Associate's Degree
• One year of customer service related experience and/or training.
• Preferred: Healthcare experience.
• Ability to remain calm while interacting with staff and clients, especially individuals with a behavioral health diagnosis, who can be challenging in person or via phone.
• Ability to be flexible with the business needs of the agency, and adapt to a consistently ever changing fast-paced environment.
• Must have excellent interpersonal, organizational and communication skills, and be able to work with a diverse population.
• Ability to multi-task and prioritize responsibilities, be detailed oriented, and demonstrate efficient use of time.
• Ensure work is accurate and of high quality.
• Excellent computer skills, with experience using programs within Microsoft Office, to include Word, Outlook, and Excel.

Compensation, Benefits & Perks.

 Starting Salary for this role (based on experience and company equity):

• $16.00 - $20.06 hourly

Additional Compensation Opportunities:

• Language Differential Pay (For Bilingual Candidates): 5% of base salary up to $3,000/year

Benefits:

• Health insurance: Kaiser
• Dental, vision, and flexible spending accounts(dependent care & health care)
• Company paid basic life and AD&D insurance
• Long-term disability coverage*
• 403(b) retirement plan which provides 100% vesting immediately, and matching contributions up to 4% after one year of employment
• Paid time-off up to 12 days for full-time first year employees, including 9 Paid Company Holidays, 2 floating holidays, and 12 sick days (hours calculated pro-rata basis)
• Employee Assistance Program
• Voluntary term life insurance
• Short term disability*

*Eligible for benefit if working 30 hours per week or more

Additional Perks:

• Quality Supervision for clinical hours towards licensure at no cost to the employee
• Loan Forgiveness
• Continued learning benefit

We are an Equal Opportunity Employer.

Aurora Mental Health Center (AuMHC) and subsidiaries are dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law. We are committed to maintaining an environment that respects the dignity of each individual in our community. We do not tolerate discrimination in any form or context including harassment or exclusion.

Diversity Statement.

We are committed to the values of diversity, equity, and inclusion, and strive to ensure that it is interwoven into the fabric of our organization. We support and nourish an inclusive and welcoming environment for employees from diverse backgrounds.

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