BLACKLINE, INC. Application Support Analyst 2-SolEx Salary in the United States

How much does an Application Support Analyst 2-SolEx make at companies like BLACKLINE, INC. in the United States? The average salary for Application Support Analyst 2-SolEx at companies like BLACKLINE, INC. in the United States is $183,755 as of December 27, 2022, but the range typically falls between $157,940 and $209,569. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

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What does an Application Support Analyst 2-SolEx do at companies like BLACKLINE, INC.?

Responsibilities:
  • Coordinate with customer to determine functional requirements and determine technical solutions.
  • Analyze data in support of proposed projects, business cases, and system requirements.
  • Coordinate with customers and/or technical staff to resolve issues with software applications.
  • Use accepted project management, application development and documentation standards and processes.
  • Test, implement, document and maintain software applications.
  • Work as a member of a team and provide support for applications.
  • Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated.
  • Gather the customer’s information and determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem.
  • Identify what the customer is trying to accomplish.
  • Use available knowledge & resources to provide possible solutions.
  • Document client issue in appropriate ticketing systems and document the process of resolution.
  • Handle incoming support inquiries evaluate pros and cons, risks and benefits of different solution options.
  • Coordinate with customer, asking the right questions to accurately determine the nature of the inquiry and analyze solutions.
  • Communicates effectively to gather the customer’s information and determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem.
  • Act in accordance with best practices in Information Security and business process integrity.
  • Proficient in all Application Support Analyst 1 duties: basic understanding on all functions of the application.
  • Demonstrate proficiencies in at least three BlackLine products: Matching, Journals, or Tech.

Qualifications:
  • Knowledge of SQL database preferred
  • 2 + years’ experience with Web applications
  • Ability to analyze a problem and direct appropriate course of action
  • Professional attitude and desire to resolve issues with patience and understanding 
  • 5+ years prior experience in a technical support position
  • Strong technical skills
  • College degree preferred but not required
  • Any experience with business systems such as SAP, Oracle, PeopleSoft, Hyperion, etc. would be a plus
Check out Application Support Analyst 2-SolEx jobs in Virginia

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$157,940 Low Average $183,755 High $209,569

Understand the total compensation opportunity for Application Support Analyst 2-SolEx at companies like BLACKLINE, INC., base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$157,940
$209,569
$183,755
The chart shows total cash compensation for the BLACKLINE, INC. Application Support Analyst 2-SolEx in the United States, which includes base, and annual incentives can vary anywhere from $157,940 to $209,569 with an average total cash compensation of $183,755. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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