DYCOM INDUSTRIES INC Contact Center Quality Analyst, Sr. Salary in the United States
How much does a Contact Center Quality Analyst, Sr. make at companies like DYCOM INDUSTRIES INC in the United States? The average salary for Contact Center Quality Analyst, Sr. at companies like DYCOM INDUSTRIES INC in the United States is $55,932 as of March 26, 2024, but the range typically falls between $48,161 and $63,995. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
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What does a Contact Center Quality Analyst, Sr. do at companies like DYCOM INDUSTRIES INC?
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
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What does a Contact Center Quality Analyst, Sr. do?
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Level of Education
- Contact Center Quality Analyst, Sr. Salaries with a High School Diploma or Technical Certificate
- Contact Center Quality Analyst, Sr. Salaries with an Associate's Degree
- Contact Center Quality Analyst, Sr. Salaries with a Bachelor's Degree
- Contact Center Quality Analyst, Sr. Salaries with a Master's Degree or MBA
- Contact Center Quality Analyst, Sr. Salaries with a JD, MD, PhD or Equivalent