How much does a Analyst, Digital Operations Support-2 make at companies like EVERSOURCE ENERGY in the United States? The average salary for Analyst, Digital Operations Support-2 at companies like EVERSOURCE ENERGY in the United States is $119,075 as of April 24, 2024, but the range typically falls between $104,591 and $133,559. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
About EVERSOURCE ENERGY
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Role and Scope of Position:
Support day-to-day operations of Eversource.com self-service transactions. Partner with third party agencies and internal IT to resolve issues and continually improve customer user experience and site functionality. This role is in Digital Strategy Operations and Production Support within the Customer Service organization and will work closely with the call centers and IT teams. Together, the Digital teams build, deploy and support campaigns to deliver value, increase engagement and improve customer satisfaction.
Essential Functions:
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill: Requires a strong focus on serving customers in utility industry as well as an understanding of web self service and testing processes. Also, requires a working knowledge of managing data flows through complex systems. Self-motivated, efficient problem solver with high attention to detail. Requires process documentation, and presentation skills as well as ability to use common PC desktop applications.
Education: Bachelor's degree preferred, Business Management or Technology focus a plus or comparable work experience
Experience:
Worker Type:
RegularNumber of Openings:
1EEO Statement
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
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Includes base and annual incentives
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