EVERSOURCE ENERGY Associate Account Executive, Distributed Generation Salary in the United States

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JOB DESCRIPTION SUMMARY:

The Associate Account Executive, Distributed Generation provides our business customers interested in installing Distributed Generation (DG), and stand alone DG developers, with a coordinated point of contact for all DG projects during the application process related to the customer interconnecting to the Eversource owned electric infrastructure.  Provides internal project management to ensure internal stakeholders adhere to SLA Time frames.  This role contributes to the Company by improving customer satisfaction levels and assists in meeting DG Goals and Tariff requirements.

•  Strategic Planning - Participates in strategic planning teams to provide ideas and perspectives to improve operational processes, and to ensure Eversource’s franchise rights are protected. 
• Company Goals - Participates in support and ensuring Company environmental and safety goals and Company initiatives and Goals are met or exceeded. 
• Analyze Customer Needs – Analyze Customer needs to ensure a smooth Customer experience.  Gathers information; probes and diagnoses customer service or equipment potential problems or issues related to Interconnecting to the Eversource Infrastructure.
• Customer Relationship Management – develops strong customer relationships that allow the Company to provide superior customer service and achieve key activities, initiatives, and goals regarding Distributed Generation. 
• Customer Service – develops strategies and directs Company resources to resolve customer service issues such as: installation of new or upgraded utility service for distributed generation, billing related issues and general customer inquiries.
• Team Leader - Serves as team leader to create and provide customized options and solutions. 
• One Stop Customer Resolution - Prepares and presents options and solutions to customer.  Arranges for the implementation of customer solutions and follow-up; provides technical assistance as needed.

Project Manager - Records, Reviews, and Decides on initial DG application regarding completeness.  Delivers messaging and correspondence to customer in a timely fashion regarding status of project.  Coordinate application delivery to internal stakeholders.  Provide internal and external Project Management to ensure target dates are met.  Coordinates, schedules, and leads project meetings.  Coordinates, schedules, and leads DG Witness Tests

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

Excellent communication skills (verbal and written); strong interpersonal skills; management skills (leading, coaching, hiring, holding people accountable, etc.); strong business acumen and technical knowledge of electric and gas distribution systems.  Ability to use PC desktop applications (e.g., Microsoft Word and Excel).

Education:

Requires a Bachelor’s Degree in Business Administration, Engineering, related discipline.

Experience:

Minimum of (2) two years experience in the Power Services Sector with a focus on Distributed Generation along with a strong Project Management skills.

Licenses & Certifications:

None

Competencies:

Customer Focus

Anticipating and working to meet the needs of internal and external customers.

Influence and Communication

Understanding how the influence process works and using it to build support for ideas and objectives.

Initiative

Taking independent action and going beyond what the job or situation requires.

Relationship Building

Creates effective relations with all people inside and outside the organization.

Results Orientation

Setting challenging goals, monitoring progress and making sure that results are achieved as planned.

Team Leadership

Takes personal responsibility for ensuring successful achievement for overall group accountabilities.

EMERGENCY RESPONSE:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

Worker Type:

Number of Openings:

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor