MICROF Bilingual Collections Specialist Salary in the United States

PRINCIPAL ACCOUNTABILITIES

• Establish open lines of communication with account contacts and/or references listed on the account for 1-15 or 30-60 days non- renewal status.
• Maximize the collection of monthly RPA renewal payments through securing valid payment arrangements from customers in non-renewal status.
• Properly document Accounts in Company’s Customer Relationship Management (CRM) software with any and all correspondence with customers in non-renewal status and update all client information as needed to ensure accuracy for the company’s database.
• Identify, monitor and report unsuccessful payment arrangements to the Recovery Director in a timely manner for the recuperation of Company Assets
• Participate in weekly team meetings to provide status updates on account management.

QUALIFICATIONS

• 2+ call center/collections experience preferred
• Proficient in Word and Excel
• SAP, OFSLL, and/or Salesforce experience preferred
• Strong written and oral communication skills
• Ability to manage multiple projects simultaneously
• Strong organizational and analytical skills
• Able to read and understand technical forms and financial reports
• Willingness to establish and maintain effective working relationships

BENEFITS 

• Vacation/Sick Time Available
• 6 Paid Holidays a year
• Up to 70% Insurance Coverage (Medical, Dental, Vision, Life, Supplemental)
• 401k Match

PAY

• Hourly
• equivalent to $25,000 - $35,000 based on experience
• additional performance-based incentives available.