ODEN TECHNOLOGIES Technical Account Manager Salary in the United States

About Oden:

We are on the brink of the next industrial revolution. New York-based Oden Technologies is an intelligent industrial automation company that provides manufacturers with the most efficient way to make a product. Its AI-powered production software is designed to help manufacturers attain the best performance out of their factory assets and deliver actionable recommendations. With Oden, employees on the floor can diagnose and mitigate issues as soon as they arise or offer alerts to avoid issues.

Why We Do It:

We like to enable those who make things - to make more, to waste less, to serve their customers, and to thrive in a competitive world. Help enough makers, and the world can give us all the abundance we want for less cost and environmental impact. We’re on the verge of a 4th industrial revolution that begs for absolute efficiency in all factors of life. We plan to deliver that to everyone who makes things.

Oden Values: 

• We foster trust, collaboration and personal development in our team, clients, and society 
• We communicate openly in all directions, embracing failure
• We face new challenges and information head on, everyone’s impact matters
• We learn from our mistakes and move forward with purpose and plan
• We are building a community of those who create and move boundaries, with ownership and passion

The Role:

As a Technical Account Manager, you will be responsible for technical interactions and success with Oden’s clients. The Technical Account Manager will work with the client Manufacturing Operations and IT departments in communicating the project specifications to complete a successful deployment of Oden’s technology and the recommended network infrastructure. The role will manage the client’s technical experience with oden from initial engagement through to successful delivery of Oden’s platform, and will manage the timely resolution of any technical client issues thereafter. 

Responsibilities:

• Act as primary point of contact to Oden’s clients, in particular their IT and Operations personnel, for all technical setup, inquiries, and issues
• Ensure a smooth onboarding process by enabling client IT and Manufacturing Operations teams with technical know-how and support towards installation
• Field all client support tickets and lead the primary investigation of all issues pertaining to the client’s factory network, client connections to Oden’s platform, and platform availability
• Collaborate with Engineering to diagnose and improve Oden’s factory technology
• Act as liaison between customers Information Technology (IT) department and Manufacturing/Operations Technology (OT) departments.  Accurately articulate the requirements and priorities of both IT and OT stakeholders.

Minimum Qualifications:

• Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Computer Science or Information Technology or related technology driven degree.
• Experience in PLC, Networking and SCADA design/programming including data extraction and data analysis.
• Familiarity with a variety of networking and / or security concepts, practices, and procedures, to include manufacturing and enterprise network convergence, network protocols, communication optimization, application effects on system performance and human exploitation techniques on the manufacturing network.
• Previous experience working as part of a large, multi-disciplinary team completing full project life-cycle implementations
• Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications
• Curiosity and enthusiasm about technology
• Exceptional communication skills
• Organized, independent worker

Nice to Have:

• Network Engineering Certification (CCENT, CCNA Routing and Switching/Wireless, CINS Cisco Industrial Networking Specialist, VCA, VCP, GICSP)
• Understanding of CPwE DIG (Converged Plantwide Ethernet Design and Implementation Guide)
• Understanding of ISA, ANSI, NEMA, NEC and NIST standards
• Experience translating business problems into technical solutions

What We Offer You:

• Measurable impact to the world and the chance to help real people - family businesses, entrepreneurs, engineers.
• Exposure to many tech disciplines, most of which are rapidly evolving.
• A bridge between the physical and cloud worlds of tech. Our platform unites big data visualizations with sensors, M2M tech, and heavy industrial equipment.
• A platform that has the potential to evolve beyond what we have envisioned now.
• Scientific and transparent thinking, for everyone involved.
• Backing by world leaders of both industry and tech that will ensure long term growth and development for us.

We’re an equal opportunity employer (EOE). 

Diversity at Oden means building a team that is rich across all boundaries of race, ethnicity, gender identification, sexual orientation, disability, religion, age and thinking style. We welcome all backgrounds, life experiences, and worldviews as this is the catalyst for the rapid evolution of our product and our organization. Diversity allows us to tackle new challenges, embrace change, make well-informed decisions, and ultimately Make Things Better. In alignment with our “People First” company value, Oden has a passionate internal team dedicated to the promotion of diversity and inclusion initiatives as a core component of our culture.

Our diversity initiatives apply to our practices and policies on recruiting, compensation and benefits; professional development; promotions; social activities and the ongoing development of a psychologically safe work environment.