SUNLIGHT FINANCIAL Operations Manager Salary in the United States

Did you know we ranked #2 in the 50 Fastest Growing Companies in Charlotte?  

Read about us here: HERE

We Are A Mission-Driven Company 

Sunlight Financial is funding America’s transition to a clean energy future, house-by-house, roof-by-roof. A rapidly growing provider of consumer loans for residential solar, energy efficiency and home improvement, the company has funded over $1.5 billion in loans to date.

Sunlight partners with leading solar installers and home improvement contractors nationwide to help homeowners save money and protect our environment. The company’s front-end tools and back-end credit expertise simplify and streamline lending, enabling Sunlight’s channel partners to provide homeowners with the benefits of system ownership.

An Empowering and Entrepreneurial Culture

Sunlight Financial empowers its teammates to make a positive impact, at our company and in our world. The clean energy revolution is fast moving, and fast changing. In our entrepreneurial company and young industry, flexibility and initiative are key to our teammates’ success in supporting our partners. Our salaries are competitive, and our benefits are generous. Our culture is collaborative, and our teams are interconnected with a desire to work hard, succeed and have fun.  For more information, visit www.sunlightfinancial.com

Top Reasons to Join Sunlight: 

• Comprehensive Training
• Competitive Salary
• Benefits – 20 days of paid time off, paid volunteer hours, healthcare, dental, vision, generous parental leave program, 401K, casual work environment and much more!
• Supportive, Collaborative and Inclusive Culture
• Internal Mobility/Promotions – We focus on helping our teammates develop professionally

 DEPARTMENT SUMMARY

Sunlight is actively seeking a mid-level teammate that will manage a team and collaborate across all functions. This position reports to the Head of Operations and will be responsible for performing a broad range of detailed functions to support and manage employees responsible for Sunlight’s Operation’s underwriting, customer and portfolio management.

ROLES AND RESPONSIBILITIES

• Strong leader with the capability to manage cross-functional operations teams
• Day-to-day leader who coaches, trains and develops all employees
• Passion for excellence and willingness to exceed expectations
• Ability to perform all underwriting duties according to internal policy and procedure
• Be the point of contact for escalated clients to ensure 100% customer resolutions are met
• Be adaptable in a dynamic work environment
• Strong written and verbal communication to tailor communications to audience, actively listen and follow-up with questions and updates to involved parties.
• May participate as a team member on projects at the highest level of complexity
• Develop relationships and educate clients and cross departmental groups to ensure understanding of Sunlight requirements
• Deadline driven and able to work under pressure.
• Proven ability to foster and grow business relationships

 EDUCATION AND QUALIFICATIONS

• 5-7 years operational experience
• 2+ years direct management of employees in a call center and/or back office environment
• Bachelor’s degree required or equivalent work experience
• Ability to maintain a flexible work schedule as needed which may include occasional evenings and weekends
• Proficient computer skills with specific emphasis on Microsoft Office products such as Excel and Outlook
• Self-starter that can manage multiple priorities simultaneously
• Must be able to deliver high-quality results in a rapidly change environment
• Must conduct all activities in a professional manner
• Adhere to the companies “Core Values”
• Previous financial services management and/or consumer lending experience is a plus
• Excellent written, verbal, customer service and interpersonal skills required
• Ability to effectively and professionally communicate with clients/customers regarding financial standing
• Ability to function efficiently and utilize good time management skills in a fast paced and demanding work environment
• Capable of analyzing data; strong attention to detail; and the ability to exercise sound judgment

 NOTE:  We are unable to provide any form of sponsorship now or in the future for this role. 

An Equal Opportunity Employer

Sunlight provides equal employment opportunities (EEO) to all employees and applicants for employment regardless of race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Sunlight complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Sunlight expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Sunlight’s employees to perform their job duties may result in discipline up to and including discharge.