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As of August 01, 2026, the average salary for a Call Center Representative in Massachusetts is $54,546 per year, which breaks down to an hourly rate of $26.
However, a Call Center Representative's salary can vary significantly. Here’s a look at the typical salary range:
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Call Center Representative Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $60,612 | $5,051 | $1,166 | $29 |
| Average | $54,546 | $4,546 | $1,049 | $26 |
| 25th Percentile | $49,966 | $4,164 | $961 | $24 |
Metro Medical - Chelmsford, MA
Fyzical - North Andover, MA
Landry Mechanical - Millbury, MA
Elevare Branding - Boston, MA
A Call Center Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Call Center Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Contact C... Level Call Center Representative | $39,817 |
| Contact C... Level Call Center Representative | $44,270 |
| Call Cent... Level Call Center Representative | $54,100 |
| Contact C... Level Call Center Representative | $61,095 |
| Inbound C... Level Call Center Representative | $67,788 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Call Center Representatives. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Call Center Representative roles, the industry you choose can affect earning potential by as much as 68% (the gap between the highest and lowest paying industries). Data shows that the Energy & Utilities and Pharmaceuticals sectors offer the strongest compensation, at 20% above the average. In contrast, Call Center Representative positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Call Center Representative as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Energy & Utilities | $65,455 | $31.0 | 20% |
| Pharmaceuticals | $64,364 | $31.0 | 18% |
| Software & Networking | $63,274 | $30.0 | 16% |
| Biotechnology | $62,728 | $30.0 | 15% |
| Financial Services | $61,092 | $29.0 | 12% |
Understanding how a Call Center Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $60,612 | $5,051 | $1,166 | $29 |
| Average | $54,546 | $4,546 | $1,049 | $26 |
| 25th Percentile | $49,966 | $4,164 | $961 | $24 |
Ready to take the next step in your career? Browse thousands of current Call Center Representative job openings on our job board. Use the search bar below to find your perfect match.
Berkshire Bank
Medford, MA
Berkshire Bank | Medford, MA
Job OpportunityProvides superior customer service and demonstrates desire to help responding to calls from both internal and external customers. Serves as ... more
7 Days Ago
MCI
Chester, MA
MCI | Chester, MA
Remote Call Center RepresentativesMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprin... more
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Rockland Trust
Franklin, MA
Rockland Trust | Franklin, MA
Call Center RepresentativeAt Rockland Trust, we believe that each relationship matters and that starts with our Call Center Representatives. We take pride ... more
7 Days Ago
Jobot
Boston, MA
Jobot | Boston, MA
Healthcare Facility Hiring Bilingual Call Center Representative on Contract To Hire This Jobot Consulting Job is hosted by:Lori Taggart Are you a fit. Easy... more
7 Days Ago
Edward M. Kennedy Community Health Center
Worcester, MA
Edward M. Kennedy Community Health Center | Worcester, MA
Call Center RepresentativeSalary Range:$16.00-$19.00/Hour. All pay rates are subject to experience, license or certification, and location.Edward M. Kenned... more
7 Days Ago
Rockland Trust
Lowell, MA
Rockland Trust | Lowell, MA
Call Center RepresentativeAt Rockland Trust, we believe that each relationship matters and that starts with our Call Center Representatives. We take pride ... more
7 Days Ago
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