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As of August 01, 2026, the average salary for a Call Center Representative in Maryland is $51,679 per year, which breaks down to an hourly rate of $25.
However, a Call Center Representative's salary can vary significantly. Here’s a look at the typical salary range:
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Call Center Representative Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $57,426 | $4,786 | $1,104 | $28 |
| Average | $51,679 | $4,307 | $994 | $25 |
| 25th Percentile | $47,340 | $3,945 | $910 | $23 |
Addison Group - Rockville, MD
MedVanta - Bethesda, MD
Home Genius Exteriors - Glen Burnie, MD
Addison Group - Bethesda, MD
A Call Center Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Call Center Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Contact C... Level Call Center Representative | $37,724 |
| Contact C... Level Call Center Representative | $41,944 |
| Call Cent... Level Call Center Representative | $51,257 |
| Contact C... Level Call Center Representative | $57,884 |
| Inbound C... Level Call Center Representative | $64,225 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Call Center Representatives. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Call Center Representative roles, the industry you choose can affect earning potential by as much as 68% (the gap between the highest and lowest paying industries). Data shows that the Energy & Utilities and Pharmaceuticals sectors offer the strongest compensation, at 20% above the average. In contrast, Call Center Representative positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Call Center Representative as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Energy & Utilities | $62,015 | $30.0 | 20% |
| Pharmaceuticals | $60,982 | $29.0 | 18% |
| Software & Networking | $59,948 | $29.0 | 16% |
| Biotechnology | $59,431 | $29.0 | 15% |
| Financial Services | $57,881 | $28.0 | 12% |
Understanding how a Call Center Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $57,426 | $4,786 | $1,104 | $28 |
| Average | $51,679 | $4,307 | $994 | $25 |
| 25th Percentile | $47,340 | $3,945 | $910 | $23 |
Ready to take the next step in your career? Browse thousands of current Call Center Representative job openings on our job board. Use the search bar below to find your perfect match.
Bath Planet
Waldorf, MD
Bath Planet | Waldorf, MD
Call Center RepresentativeWith more than 25 years in business, Bath Planet is one of the fastest growing brands in the acrylic bath remodeling industry. We... more
7 Days Ago
nTech Solutions
Baltimore, MD
nTech Solutions | Baltimore, MD
Terms of Employment W2 Contract, 24 Months This position is hybrid. (Tuesday to Thursday onsite) The office is located in Baltimore, MD. Overview A Senior ... more
7 Days Ago
ROCS Grad Staffing
Rockville, MD
ROCS Grad Staffing | Rockville, MD
A. Call Center Representative. plays a key role in customer service by handling inbound or outbound calls to assist customers. Here’s a general job descrip... more
8 Days Ago
CARCHEX LLC
Cockeysville, MD
CARCHEX LLC | Cockeysville, MD
Job Description. Job Description. Description. Join the CARCHEX Team as a Pre-Sales Phone Agent. Great conversations. Great teammates. Great earning potent... more
9 Days Ago
Home Genius Exteriors
Rockville, MD
Home Genius Exteriors | Rockville, MD
Join Our Winning Team. Are you hungry for success. Do you thrive in a fast-paced environment where hard work and hustle are rewarded. If you're self-motiva... more
9 Days Ago
Swift Staffing
Baltimore, MD
Swift Staffing | Baltimore, MD
Job Description. Job Description. Call Center Representative needed for our education client in Baltimore City. The Call Center Representative will be taki... more
7 Days Ago
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