CSR Salary in Springfield, Massachusetts

Change City

How much does a CSR make in Springfield, MA? The average CSR salary in Springfield, MA is $48,213 as of March 01, 2025, but the salary range typically falls between $43,271 and $54,763. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Search CSR Jobs in Springfield, MA

Develop a Job description

Pay Equity

2024 Compensation Trend

Benefits Consulting

Salary Salary + Bonus Benefits

View as table View as graph

Percentile	Salary	Location	Last Updated
10th Percentile CSR Salary	$38,772	Springfield,MA	March 01, 2025
25th Percentile CSR Salary	$43,271	Springfield,MA	March 01, 2025
50th Percentile CSR Salary	$48,213	Springfield,MA	March 01, 2025
75th Percentile CSR Salary	$54,763	Springfield,MA	March 01, 2025
90th Percentile CSR Salary	$60,726	Springfield,MA	March 01, 2025

Employers: Find Surveys For This Job Employers: Price Your Company Jobs Employees: View your Salary

You may get higher pay by adjusting the following factors:

View Average Salary for United States
Adjust CSR Salary:
Select State
Select City in MA
Choose Similar Job
Pick Related Category
View Cost of Living in Springfield, Massachusetts

For Employers

Adjust Employee Salary

Individualize employee pay based on unique job requirements and personal qualifications.

Price My Industry Jobs

Get the latest market price for benchmark jobs and jobs in your industry.

For Employees

Get a Salary Increase

Analyze the market and your qualifications to negotiate your salary with confidence.

Search Job Openings

Search thousands of open positions to find your next opportunity.

CSR

Review the job openings and experience requirements for the CSR job to confirm that it is the job you are seeking.

See user submitted job responsibilities for CSR.

Search CSR Job Openings

Job Openings for CSR in Springfield, MA

Part Time Customer Service Representative

U-Haul - Pasadena , TX

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Lensa - 1 day ago

Customer Service Representative

Ultimate Staffing - Sacramento , CA

We are looking for a friendly and dedicated Customer Service Representative to join our client's team! In this role, you will assist customers by providing product information, resolving inquiries ...

LinkedIn - 1 day ago

Customer Service Representative

RRC - Ruiz Recruiting & Consulting - Hempstead , NY

We're hiring an Insurance CSR to join a growing firm! We're in need of an Insurance CSR! You'll work directly with customers to help manage/service their policies and provide top notch service! We ...

LinkedIn - 9 days ago

Customer Service Representative

BakeMark - Portland , OR

For over 100 years, BakeMark has stood for excellence in quality and service, for our customers ... Research customer, Sales Rep and BAKEMARK Affiliate inquiries. * Back up to Will-Call and other ...

LinkedIn - 6 days ago

Customer Service Representative

Ticket Tomato - Portland , OR

Job Overview Customer Service Representatives take calls from customers purchasing tickets and work with clients to set up events, social media, promotions, and on-site Box Office Management. This is ...

LinkedIn - 2 days ago

Customer Service Representative

Russell Tobin - Livermore , CA

Interacts with customers, company account team, and field service representatives to handle a variety of pre-sales and post-sales service functions for both domestic and international customers

LinkedIn - 1 day ago

What does a CSR do?

CSR in Holly Springs, MS

Controls merchandise, cash shortages, and other selling expenses.

March 16, 2023

CSR in Midland, TX

Check all rigging and mounting instructions against the work order for proper installation.

March 18, 2023

CSR in N Las Vegas, NV

Adhere to all local state and federal vehicular regulations while driving.

March 11, 2023

Submit Other Responsibilities

Employers Empower Your Talent Strategy with Salary.com's Skills Library.

View Job Skills and Competency Data for more than 15,000 Job Titles, 18 Industries, and 26 Job Families.

Skills Library

Employers Struggling with Managing Your Job Descriptions?

Our job description management tool- JobArchitect streamlines your job description process. Say goodbye to the hassle of crafting job descriptions.

Explore JobArchitect

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

Detailed skills and competency reports for specific positions
Job and employee pricing reports
Compensation data tools, salary structures, surveys and benchmarks.

Learn about

About Springfield, Massachusetts

Springfield is located at 42°6′45″N 72°32′51″W / 42.11250°N 72.54750°W / 42.11250; -72.54750 (42.112411, −72.547455). According to the United States Census Bureau, the city has a total area of 33.1 square miles (85.7 km2), of which 31.9 square miles (82.5 km2) are land and 1.2 square miles (3.1 km2), or 3.65%, are water. Once nicknamed "The City in a Forest," Springfield features over 4.0 square miles (10.4 km2) of urban parkland, 12% of its total land area. Located in the fertile Connecticut River Valley, surrounded by mountains, bluffs, and rolling hills in all cardinal directions, Spring...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

Understand the total compensation opportunity for a CSR, base salary plus other pay elements

Average Base Salary

Core compensation

43271

54763

48213

Average Total Cash Compensation

Includes base and annual incentives

43984

56275

49158

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of CSR in Springfield, MA. The base salary for CSR ranges from $43,271 to $54,763 with the average base salary of $48,213. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $43,984 to $56,275 with the average total cash compensation of $49,158.

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

43271

54763

About Springfield, Massachusetts Springfield is located at 42°6′45″N 72°32′51″W / 42.11250°N 72.54750°W / 42.11250; -72.54750 (42.112411, −72.547455). According to the United State....More

Springfield, Massachusetts area prices were up 1.6% from a year ago

CSR Salary in popular cities: Boston, Worcester, Lowell

Recently searched related titles: Client Relationship Coordinator, Customer Development Representative, Dealer Services Coordinator

Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role

Jobs with a similar salary range to CSR : Help Desk Agent, Member Experience Associate, Csa