What are the main factors that influence a Customer Support Analyst's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

How does experience change A Customer Support Analyst's salary?

A Customer Support Analyst's salary grows with experience: a Help Desk Support Specialist I (0-1 years)earns $49,640, a Help Desk Support Specialist II (1-3 years)earns $57,609, a Customer Support Analyst (3-5 years)earns $65,194, a Help Desk Support Specialist IV (5-7 years)earns $71,888, a Help Desk Supervisor (7+ years)earns $80,776,

What are the highest paying cities for a Customer Support Analyst?

Customer Support Analyst salary varies significantly by city. The top 3 highest paying cities in Texas for Customer Support Analyst roles are San Jose $84,100, San Francisco $83,274, Oakland $81,427.

How much do different types of Customer Support Analyst roles make?

Salaries for Customer Support Analyst level roles vary by specialization: Technical Customer Support Director: $167,249; Customer Insights Analyst IV: $136,807; Technical Customer Support Manager: $111,651; Customer Insights Analyst III: $101,698; Associate Customer Support Analyst: $94,387.

What specialized skills increase a Customer Support Analyst's salary?

Skills with high demand and low supply, such as Project Management (up to 10% premium), Leadership (up to 7% premium), Analysis (up to 7% premium), directly translate to higher compensation. Employers pay more for these capabilities to gain a competitive edge.

Customer Support Analyst Salary in Austin, TX

How much does a Customer Support Analyst make in Austin, TX?

As of April 01, 2026, the average salary for a Customer Support Analyst in Austin, TX is $66,017 per year, which breaks down to an hourly rate of $32.

However, a Customer Support Analyst's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $87,410
Majority Range (25th-75th percentile): $60,756 to $77,215
Entry-Level (10th percentile): $55,965

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Customer Support Analyst Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$77,215	$6,435	$1,485	$37
Average	$66,017	$5,501	$1,270	$32
25th Percentile	$60,756	$5,063	$1,168	$29

You may get higher pay by adjusting the following factors:

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Key Factors That Influence Customer Support Analyst Salaries

A Customer Support Analyst's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, skills and company size can directly affect your earning potential.

How Experience Level Affects Customer Support Analyst Salaries?

Experience is a primary driver of a Customer Support Analyst's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $49,640
Early Career (1-2 years): $57,609
Mid-Level (2-4 years): $65,194
Senior-Level (5-8 years): $71,888
Expert (over 8 years): $80,776

Levels	Salary
Help Desk... Level Customer Support Analyst	$49,640
Help Desk... Level Customer Support Analyst	$57,609
Customer ... Level Customer Support Analyst	$65,194
Help Desk... Level Customer Support Analyst	$71,888
Help Desk... Level Customer Support Analyst	$80,776

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What Am I Worth?

Top Paying Cities for Customer Support Analysts

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

San Jose: $84,100
San Francisco: $83,274
Oakland: $81,427

San Jose, CA $84,100

San Francisco, CA $83,274

Oakland, CA $81,427

New York, NY $77,273

Queens Village, NY $76,773

Paramus, NJ $76,239

Passaic, NJ $76,172

Bergenfield, NJ $76,106

Stamford, CT $76,006

Huntington, NY $75,939

Newark, NJ $75,506

Bridgeport, CT $75,372

New Brunswick, NJ $75,152

Vallejo, CA $75,012

Middlesex, NJ $74,972

Somerset, NJ $74,912

Petaluma, CA $74,759

Santa Cruz, CA $74,499

Boston, MA $74,366

Monterey, CA $74,032

Fairbanks, AK $73,985

Los Angeles, CA $73,859

Washington, DC $73,825

Seattle, WA $73,705

Santa Rosa, CA $73,692

Juneau, AK $73,499

Orange, CA $73,279

Anchorage, AK $73,159

Anaheim, CA $73,112

Santa Ana, CA $73,012

Nassau, NY $72,972

Long Beach, CA $72,945

Danbury, CT $72,925

Santa Maria, CA $72,699

Everett, WA $72,685

Bremerton, WA $72,359

Trenton, NJ $72,232

Sacramento, CA $72,205

San Diego, CA $72,172

Brockton, MA $72,145

Tacoma, WA $72,118

Santa Barbara, CA $72,025

Lowell, MA $71,758

New Suffolk, NY $71,732

Nashua, NH $71,652

Lompoc, CA $71,545

Ventura, CA $71,478

Stockton, CA $71,458

New Haven, CT $71,325

Atlantic City, NJ $71,152

Hartford, CT $71,005

Modesto, CA $70,972

Poughkeepsie, NY $70,825

New Britain, CT $70,792

Olympia, WA $70,698

Kennewick, WA $70,698

New London, CT $70,685

Norwich, CT $70,665

Lawrence, MA $70,632

Bakersfield, CA $70,445

Riverside, CA $70,352

New Bedford, MA $70,352

Richland, WA $70,285

Portsmouth, NH $70,232

Vineland, NJ $70,218

San Bernardino, CA $70,165

Boulder, CO $69,978

Worcester, MA $69,925

Portland, OR $69,865

Saint Paul, MN $69,785

Minneapolis, MN $69,785

Philadelphia, PA $69,691

Honolulu, HI $69,338

Springfield, MA $69,105

Providence, RI $69,098

Chicago, IL $68,905

Bellingham, WA $68,825

Baltimore, MD $68,751

Chico, CA $68,585

Wilmington, DE $68,471

Pittsfield, MA $68,405

Manchester, NH $68,278

Spokane, WA $67,984

Denver, CO $67,978

Albany, NY $67,664

Troy, NY $67,638

Schenectady, NY $67,498

Burlington, VT $67,351

Portland, ME $67,118

Salem, OR $67,064

Yakima, WA $67,051

Ann Arbor, MI $67,031

Rochester, MN $66,844

Fresno, CA $66,811

Reno, NV $66,811

Milwaukee, WI $66,751

Detroit, MI $66,684

Allentown, PA $66,664

Carson City, NV $66,658

Houston, TX $66,558

Colorado Springs, CO $66,551

Syracuse, NY $66,518

Eugene, OR $66,391

Bismarck, ND $66,311

Gary, IN $66,311

Galveston, TX $66,311

Springfield, OR $66,258

Medford, OR $66,098

Fort Collins, CO $66,071

Austin, TX $66,017

Mesa, AZ $65,877

Phoenix, AZ $65,864

Dallas, TX $65,844

Reading, PA $65,804

Saint Cloud, MN $65,777

Concord, NH $65,717

Madison, WI $65,691

Utica, NY $65,511

Raleigh, NC $65,457

Las Vegas, NV $65,451

Rochester, NY $65,404

Des Moines, IA $65,397

Atlanta, GA $65,291

Battle Creek, MI $65,271

Salt Lake City, UT $65,251

Lancaster, PA $65,151

Champaign, IL $65,137

Harrisburg, PA $65,057

Durham, NC $64,997

Kansas City, MO $64,991

Kansas City, KS $64,977

Fort Worth, TX $64,971

Boca Raton, FL $64,944

Cleveland, OH $64,937

Columbus, OH $64,924

Pittsburgh, PA $64,917

Richmond, VA $64,891

Indianapolis, IN $64,877

Cincinnati, OH $64,791

Petersburg, VA $64,691

Billings, MT $64,544

Lansing, MI $64,544

Huntsville, AL $64,544

Lebanon, PA $64,537

Dayton, OH $64,531

Pueblo, CO $64,531

Appleton, WI $64,511

Buffalo, NY $64,484

Racine, WI $64,451

Charlotte, NC $64,444

Saint Louis, MO $64,424

Springfield, IL $64,397

Elkhart, IN $64,384

York, PA $64,384

Gastonia, NC $64,377

Benton Harbor, MI $64,377

Beaumont, TX $64,337

Lorain, OH $64,324

Toledo, OH $64,297

Binghamton, NY $64,264

Rock Hill, SC $64,257

Rockford, IL $64,224

Fargo, ND $64,191

Elyria, OH $64,191

Flagstaff, AZ $64,144

Fort Lauderdale, FL $64,104

Miami, FL $64,064

Duluth, MN $63,957

Bangor, ME $63,870

Cedar Rapids, IA $63,797

Louisville, KY $63,764

Grand Rapids, MI $63,750

Hialeah, FL $63,744

Casper, WY $63,650

Scranton, PA $63,570

New Orleans, LA $63,550

Virginia Beach, VA $63,544

Akron, OH $63,510

Peoria, IL $63,424

Sarasota, FL $63,410

Green Bay, WI $63,364

Baton Rouge, LA $63,330

Charleston, SC $63,317

Nashville, TN $63,297

Jamestown, NY $63,284

Davenport, IA $63,284

Tucson, AZ $63,250

Cheyenne, WY $63,230

Saint Petersburg, FL $63,210

Tampa, FL $63,197

Omaha, NE $63,184

Port Arthur, TX $63,157

Evansville, IN $63,157

Bradenton, FL $63,130

Santa Fe, NM $63,010

Orlando, FL $62,944

Clearwater, FL $62,870

Canton, OH $62,730

La Crosse, WI $62,730

Grand Forks, ND $62,710

Albuquerque, NM $62,690

Tulsa, OK $62,690

Newport News, VA $62,684

High Point, NC $62,664

Ogden, UT $62,637

Corpus Christi, TX $62,584

Laramie, WY $62,544

Norfolk, VA $62,544

Rock Island, IL $62,504

Saginaw, MI $62,490

Jacksonville, FL $62,484

Salisbury, NC $62,470

Memphis, TN $62,457

Moline, IL $62,424

Fort Myers, FL $62,404

Waterloo, IA $62,317

Spartanburg, SC $62,250

Lincoln, NE $62,217

Fort Wayne, IN $62,204

Birmingham, AL $62,130

Cedar Falls, IA $62,117

Provo, UT $62,110

Springfield, OH $62,104

San Antonio, TX $62,090

Greensboro, NC $62,064

South Bend, IN $62,057

Winston Salem, NC $62,050

Boise, ID $62,030

Savannah, GA $61,983

Muskegon, MI $61,863

Lima, OH $61,783

Lake Charles, LA $61,757

Anderson, IN $61,743

Lexington, KY $61,723

Augusta, GA $61,703

Greenville, SC $61,703

Wichita, KS $61,643

Tuscaloosa, AL $61,643

Columbia, SC $61,583

Bloomington, IN $61,417

Roanoke, VA $61,377

Asheville, NC $61,290

Knoxville, TN $61,177

Shreveport, LA $61,170

Wilmington, NC $61,083

Frankfort, KY $60,957

Oklahoma City, OK $60,910

Chillicothe, OH $60,883

Longview, TX $60,877

Topeka, KS $60,857

Mobile, AL $60,757

Terre Haute, IN $60,730

Erie, PA $60,723

Altoona, PA $60,690

Melbourne, FL $60,670

Amarillo, TX $60,643

Killeen, TX $60,623

Fayetteville, AR $60,570

Sioux Falls, SD $60,523

Chattanooga, TN $60,483

Idaho Falls, ID $60,477

Gainesville, FL $60,337

Portsmouth, OH $60,303

Little Rock, AR $60,290

Lynchburg, VA $60,290

Lafayette, LA $60,263

Youngstown, OH $60,263

Temple, TX $60,237

Daytona Beach, FL $60,223

Clarksville, TN $60,217

Pensacola, FL $60,210

Hopkinsville, KY $60,010

Charleston, WV $60,003

Florence, SC $59,970

Sioux City, IA $59,930

Macon, GA $59,736

Tallahassee, FL $59,730

Fayetteville, NC $59,716

Waco, TX $59,703

Wichita Falls, TX $59,703

Pine Bluff, AR $59,676

Vincennes, IN $59,550

Lubbock, TX $59,523

Great Falls, MT $59,483

Alamogordo, NM $59,476

Abilene, TX $59,423

Rapid City, SD $59,336

Monroe, LA $59,336

Albany, GA $59,296

Huntington, WV $59,290

Jackson, MS $59,283

Greenville, MS $59,276

Parkersburg, WV $59,210

Montgomery, AL $59,196

Johnstown, PA $59,183

Springfield, MO $59,130

Biloxi, MS $59,096

Sumter, SC $58,956

Columbus, GA $58,950

Twin Falls, ID $58,910

Pascagoula, MS $58,823

Kingsport, TN $58,650

Gulfport, MS $58,630

Alexandria, LA $58,410

Fort Smith, AR $58,243

El Paso, TX $58,063

Helena, MT $57,976

Las Cruces, NM $57,763

Harlingen, TX $57,576

Pocatello, ID $57,516

Florence, AL $57,496

Brownsville, TX $57,483

Dothan, AL $57,376

Mcallen, TX $57,343

Columbus, MS $56,849

Altus, OK $56,543

Lawton, OK $56,416

Pierre, SD $56,176

What Skills Can Increase a Customer Support Analyst's Salary?

Demanded Skills for the Role:

Troubleshooting (Mentioned in 10.49% Job Postings): Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
Microsoft Office (Mentioned in 2.79% Job Postings): Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Computer Hardware (Mentioned in 1.81% Job Postings): Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.

See More Skills

Skills	Demand Percentage
Troubleshooting	10.49%
Microsoft Office	2.79%
Computer Hardware	1.81%

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Support Analyst's salary.

Project Management: Can increase your salary by up to 10%.
Leadership: Can increase your salary by up to 7%.
Analysis: Can increase your salary by up to 7%.

Skill	Salary	Salary % Increase
Project Management	$72,619	10%
Leadership	$70,639	7%
Analysis	$70,639	7%
Collaboration	$69,318	5%
Innovation	$69,318	5%
Integrity	$68,658	4%

Get Latest Data

Customer Support Analyst Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Support Analyst's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on April 01, 2026

$60,756

Average $66,017/year

$77,215

$5,063

Average $5,501/month

$6,435

$1,168

Average $1,270/week

$1,485

$29

Average $32/hour

$37

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$77,215	$6,435	$1,485	$37
Average	$66,017	$5,501	$1,270	$32
25th Percentile	$60,756	$5,063	$1,168	$29

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