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As of August 01, 2026, the average salary for a Director - Customer Experience in Massachusetts is $196,841 per year, which breaks down to an hourly rate of $95.
However, a Director - Customer Experience's salary can vary significantly. Here’s a look at the typical salary range:
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Director - Customer Experience Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $216,125 | $18,010 | $4,156 | $104 |
| Average | $196,841 | $16,403 | $3,785 | $95 |
| 25th Percentile | $177,646 | $14,804 | $3,416 | $85 |
BrightonONE - Brighton, MA
BRUNT Workwear - North Reading, MA
Nova Biomedical - Waltham, MA
Nova Biomedical - Norwood, MA
A Director - Customer Experience's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Director - Customer Experience's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Director - Customer Experience | $82,414 |
| Customer ... Level Director - Customer Experience | $108,731 |
| Customer ... Level Director - Customer Experience | $149,170 |
| Director ... Level Director - Customer Experience | $195,423 |
| VP of Cus... Level Director - Customer Experience | $269,344 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Director - Customer Experiences. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Director - Customer Experience roles, the industry you choose can affect earning potential by as much as 101% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Financial Services sectors offer the strongest compensation, at 40% above the average. In contrast, Director - Customer Experience positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Director - Customer Experience as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Software & Networking | $275,577 | $132.0 | 40% |
| Financial Services | $255,893 | $123.0 | 30% |
| Biotechnology | $246,051 | $118.0 | 25% |
| Pharmaceuticals | $236,209 | $114.0 | 20% |
| Internet | $232,272 | $112.0 | 18% |
Understanding how a Director - Customer Experience's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $216,125 | $18,010 | $4,156 | $104 |
| Average | $196,841 | $16,403 | $3,785 | $95 |
| 25th Percentile | $177,646 | $14,804 | $3,416 | $85 |
Ready to take the next step in your career? Browse thousands of current Director - Customer Experience job openings on our job board. Use the search bar below to find your perfect match.
Beacon Biosignals
Boston, MA
Beacon Biosignals | Boston, MA
Customer Experience SpecialistBeacon Dx is on a mission to transform clinical diagnostics for sleep and brain health. We are building the leading home-base... more
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AAFES
Bedford, MA
AAFES | Bedford, MA
As a Customer Experience Associate at the Exchange, you will be a part of an award winning team.We are committed to hiring our military members and their f... more
2 Days Ago
Tutor Intelligence
Watertown, MA
Tutor Intelligence | Watertown, MA
Job Description. Job Description. The Company. Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before... more
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SimpliSafe
Boston, MA
SimpliSafe | Boston, MA
Job Description. Job Description. About SimpliSafe. We're a high-tech home security company that's passionate about protecting the life you've built and ou... more
2 Days Ago
Artery Cleaners
Duxbury, MA
Artery Cleaners | Duxbury, MA
Job Description. Job Description. We are seeking a Counterperson to become an integral part of our team. You will be responsible for selling products, merc... more
4 Days Ago
Five Below
Boston, MA
Five Below | Boston, MA
Five Below - 8 Allstate Road - Responsibilities: Wow customers through personal contact and deliver fast, friendly checkout experiences. Train crew on the ... more
5 Days Ago
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