Center Quality Manager Salary in Baltimore, MD
How Much Does a Center Quality Manager make?
Center Quality Manager made a median salary around $147,177 in April, 2025.
The best-paid 25 percent made $164,122 probably that year, while the lowest-paid 25 percent made around $132,571.
Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Check out
Center Quality Manager
jobs in
Baltimore, Maryland
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Best-Paying Cities for Center Quality Manager
The metropolitan areas that pay the highest salary in the Center Quality Manager profession are Bethesda
, Bladensburg
, Brentwood
, Cabin John
, Capitol Heights
.
| Bethesda, MD | $158,039 |
| Bladensburg, MD | $158,039 |
| Brentwood, MD | $158,039 |
| Cabin John, MD | $158,039 |
| Capitol Heights, MD | $158,039 |
Best-Paying States for Center Quality Manager
The states and districts that pay Center Quality Manager the highest salary are District of Columbia (around $158,039)
, California (around $157,440)
, Massachusetts (around $155,342)
, Washington (around $154,771)
, and New Jersey (around $154,714)
.
| District of Columbia | $158,039 |
| California | $157,440 |
| Massachusetts | $155,342 |
| Washington | $154,771 |
| New Jersey | $154,714 |
What is the Career Path of Center Quality Manager?
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Center Quality Manager, the first career path typically starts with a Total Quality Senior Manager position , and then progresses to VP of Total Quality.
Additionally, the second career path typically progresses to Six Sigma Quality Program Director.
Besides, Center Quality Manager can also turn to other related jobs, including
Contact Center Quality Manager
,
Call Center Quality Manager
,
Bilingual Center Quality Manager
and
Contact Center Quality Analyst
.
Frequently Asked Questions for Center Quality Manager
Q:
What is the salary range of Center Quality Manager in Baltimore, MD?
A:
In 2025
, the lowest-paid Center Quality Manager in Baltimore, MD earned an average annual salary of $132,571
, while the highest-paid made $164,122.
Q:
What is the salary for a Center Quality Manager in California?
A:
Center Quality Manager employed in California earned an average salary of $157,440 in 2025.
Average Center Quality Manager Pay vs. Other Jobs
Center Quality Manager earned an average salary of $147,177 in 2025.
Other jobs related to Center Quality Manager earned the following average salary in April, 2025.
Contact Center Quality Manager
made $86,974
,
Call Center Quality Manager
made $87,000
,
Bilingual Center Quality Manager
and
Contact Center Quality Analyst
made $126,102
and $54,220 respectively
.
Relevant Jobs of Center Quality Manager
Oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
The Call Center Quality Manager establishes standards governing customer interactions and implements monitoring programs. Oversees contact center quality assurance programs. Being a Call Center Quality Manager typically requires a bachelor's degree. Designs training programs or process enhancements that correct quality issues. In addition, Call Center Quality Manager typically reports to a head of a unit/department. The Call Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Call Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
There is currently no job description for Bilingual Center Quality Manager, be the first to
submit
the job responsibilities for Bilingual Center Quality Manager.
Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Typically requires a bachelor's degree. Typically reports to a manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience.
Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. May suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience.