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Junior Customer Service Representative Salary in Massachusetts

How much does a Junior Customer Service Representative make in Massachusetts?

As of August 01, 2026, the average salary for a Junior Customer Service Representative in Massachusetts is $52,587 per year, which breaks down to an hourly rate of $25.

However, a Junior Customer Service Representative's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $65,032
  • Majority Range (25th-75th percentile): $47,510 to $59,101
  • Entry-Level (10th percentile): $42,889
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View as table View as graph 25% $47,510 10% $42,889 90% $65,032 75% $59,101 $52,587 50%(Median) Didn’t find job title? Click

Junior Customer Service Representative Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $59,101 $4,925 $1,137 $28
Average $52,587 $4,382 $1,011 $25
25th Percentile $47,510 $3,959 $914 $23
Check out Junior Customer Service Representative Job Openings in Massachusetts
Customer Service Representative

Heilind Electronics - Wilmington, MA

Customer Service Representative

Power Finance Texas - Boston, MA

Customer Service Representative

E. F. Winslow Plumbing & Heating Co. Inc. - South Yarmouth, MA

Customer Service Representative

Vtech Solution Inc - Canton, MA

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Key Factors That Influence Junior Customer Service Representative Salaries

A Junior Customer Service Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Junior Customer Service Representative Salaries?

Experience is a primary driver of a Junior Customer Service Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $42,731
  • Early Career (1-2 years): $48,204
  • Mid-Level (2-4 years): $56,442
  • Senior-Level (5-8 years): $63,070
  • Expert (over 8 years): $70,730
Levels Salary
Customer ... Level Junior Customer Service Representative$42,731
Junior Cu... Level Junior Customer Service Representative$48,204
Customer ... Level Junior Customer Service Representative$56,442
Customer ... Level Junior Customer Service Representative$63,070
Customer ... Level Junior Customer Service Representative$70,730
$42,731 0 yr
$48,204 < 2 yrs
$56,442 2-4 yrs
$63,070 5-8 yrs
$70,730 > 8 yrs
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View as Graph

What Am I Worth?

Top Paying Cities for Junior Customer Service Representatives

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Agawam: $49,846
  • Amherst: $50,210
  • Barre: $50,711

Junior Customer Service Representative Salary by Industry: Top Paying Sectors

For Junior Customer Service Representative roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Junior Customer Service Representative positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Junior Customer Service Representative as a support function rather than a direct revenue driver.

The top paying industries for a Junior Customer Service Representative

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Financial Services$60,475$29.015%
Biotechnology$57,845$28.010%
Energy & Utilities$57,845$28.010%
Healthcare$56,794$27.08%
Pharmaceuticals$56,794$27.08%

Junior Customer Service Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Junior Customer Service Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on August 01, 2026
$47,510
Average $52,587/year
$59,101
$3,959
Average $4,382/month
$4,925
$914
Average $1,011/week
$1,137
$23
Average $25/hour
$28
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $59,101 $4,925 $1,137 $28
Average $52,587 $4,382 $1,011 $25
25th Percentile $47,510 $3,959 $914 $23

Salaries of jobs related to Junior Customer Service Representative

Find Your Next Junior Customer Service Representative Job

Ready to take the next step in your career? Browse thousands of current Junior Customer Service Representative job openings on our job board. Use the search bar below to find your perfect match.

United States

  • Careers Integrated Resources Inc

    Mansfield, MA

    Customer Service Representative

    Careers Integrated Resources Inc | Mansfield, MA

    Customer Service Representative. Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforc... more

    7 Days Ago

  • U-Haul

    Pittsfield, MA

    Customer Service Representative

    U-Haul | Pittsfield, MA

    Customer Service Representative ($16/hr). Are you a people person. Do you love helping others. U-Haul is in search of friendly, motivated people for the po... more

    7 Days Ago

  • J Edward Staffing LLC

    Lynn, MA

    Customer Service Representative

    J Edward Staffing LLC | Lynn, MA

    Personal Lines Account Manager/Csr. Wood Insurance is looking for a personal lines account manager/csr to join their team in Lynn, MA. Schedule: In-person ... more

    7 Days Ago

  • RaceTrac Petroleum

    Framingham, MA

    Senior Customer Service Representative

    RaceTrac Petroleum | Framingham, MA

    Senior Customer Service RepresentativeThe Senior Customer Service Representative handles daily interaction with internal and external customers, assistance... more

    8 Days Ago

  • vTech Solution

    Canton, MA

    Customer Service Representative

    vTech Solution | Canton, MA

    Customer Service RepresentativevTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through ... more

    8 Days Ago

  • DiVal Safety Equipment Inc

    Foxboro, MA

    CUSTOMER SERVICE REPRESENTATIVE

    DiVal Safety Equipment Inc | Foxboro, MA

    Customer Care RepresentativeJoin the DiVal Safety Equipment team in our Foxborough, MA branch as a member of our fast paced and dynamic team. The focus of ... more

    8 Days Ago

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Cost of Living In Massachusetts

Cost of Living in Massachusetts is
8.8% Higher
than the National Average

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