Customer Service Representative Salary in the United States
How much does a Customer Service Representative make in the United States?
As of September 01, 2026, the average salary for a Customer Service Representative in the United States is $39,014 per year, which breaks down to an hourly rate of $19.
However, a Customer Service Representative's salary can vary significantly. Here’s a look at the typical salary range:
Top Earners (90th percentile): $45,411
Majority Range (25th-75th percentile): $35,667 to $42,362
Entry-Level (10th percentile): $32,621
10%$32,621
50% (Median)$39,014
90%$45,411
Customer Service Representative Salaries by Percentile
Key Factors That Influence Customer Service Representative Salaries
A Customer Service Representative's salary isn't a fixed number. It's shaped by several important factors.
Below, we'll explore how your years of experience, geographic location, education
and company size
can directly affect your earning potential.
How Experience Level Affects Customer Service Representative Salaries?
Experience is a primary driver of a Customer Service Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
Entry-Level (less than 1 year): $38,767
Early Career (1-2 years): $43,737
Mid-Level (2-4 years): $51,216
Senior-Level (5-8 years): $57,225
Expert (over 8 years): $64,178
Levels
Salary
Customer ... Level Customer Service Representative
$38,767
Customer ... Level Customer Service Representative
$43,737
Customer ... Level Customer Service Representative
$51,216
Customer ... Level Customer Service Representative
$57,225
Customer ... Level Customer Service Representative
How Do Customer Service Representative Salaries Vary from State to State?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Service Representatives. For example, consider the average annual salaries in these key locations:
Top Paying Cities for Customer Service Representatives
Salaries can also vary between different cities.
Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay.
Here are a few examples of average annual salaries in different U.S. cities:
San Jose: $49,208
San Francisco: $48,669
Oakland: $47,643
San Jose, CA$49,208
San Francisco, CA$48,669
Oakland, CA$47,643
New York, NY$44,920
Paramus, NJ$44,374
Queens Village, NY$44,372
Passaic, NJ$44,335
Bergenfield, NJ$44,331
Stamford, CT$44,245
Huntington, NY$44,229
Newark, NJ$43,941
Bridgeport, CT$43,859
Vallejo, CA$43,781
New Brunswick, NJ$43,765
Petaluma, CA$43,742
Middlesex, NJ$43,668
Somerset, NJ$43,641
Santa Cruz, CA$43,590
Boston, MA$43,352
Monterey, CA$43,215
Seattle, WA$43,126
Santa Rosa, CA$43,118
Los Angeles, CA$43,106
Juneau, AK$43,005
Washington, DC$42,962
Orange, CA$42,823
Santa Ana, CA$42,720
Long Beach, CA$42,681
Anaheim, CA$42,673
Anchorage, AK$42,653
Santa Maria, CA$42,536
Everett, WA$42,529
Danbury, CT$42,391
Bremerton, WA$42,337
Tacoma, WA$42,197
New Suffolk, NY$42,196
Sacramento, CA$42,185
Santa Barbara, CA$42,142
Trenton, NJ$42,099
San Diego, CA$42,099
Brockton, MA$42,057
Fairbanks, AK$41,961
Lompoc, CA$41,861
Lowell, MA$41,830
Ventura, CA$41,822
Nashua, NH$41,815
Stockton, CA$41,811
Modesto, CA$41,526
Poughkeepsie, NY$41,440
Olympia, WA$41,366
Kennewick, WA$41,366
New Haven, CT$41,350
Lawrence, MA$41,210
Hartford, CT$41,171
Riverside, CA$41,163
New Bedford, MA$41,124
Richland, WA$41,124
Bakersfield, CA$41,070
San Bernardino, CA$41,054
New Britain, CT$41,050
Atlantic City, NJ$41,050
New London, CT$41,034
Norwich, CT$41,023
Portsmouth, NH$41,015
Boulder, CO$40,932
Portland, OR$40,878
Worcester, MA$40,874
Minneapolis, MN$40,754
Philadelphia, PA$40,699
Honolulu, HI$40,570
Saint Paul, MN$40,551
Vineland, NJ$40,543
Providence, RI$40,430
Chicago, IL$40,317
Bellingham, WA$40,270
Springfield, MA$40,239
Baltimore, MD$40,227
Chico, CA$40,129
Pittsfield, MA$40,024
Manchester, NH$39,950
Spokane, WA$39,778
Denver, CO$39,774
Albany, NY$39,591
Troy, NY$39,575
Nassau, NY$39,534
Schenectady, NY$39,493
Wilmington, DE$39,462
Burlington, VT$39,408
Salem, OR$39,392
Portland, ME$39,271
Yakima, WA$39,232
Rochester, MN$39,111
Reno, NV$39,092
Fresno, CA$39,092
Milwaukee, WI$39,056
Detroit, MI$39,017
Ann Arbor, MI$39,011
Allentown, PA$39,006
Colorado Springs, CO$38,939
Syracuse, NY$38,920
Carson City, NV$38,920
Houston, TX$38,865
Eugene, OR$38,846
Gary, IN$38,799
Springfield, OR$38,768
Bismarck, ND$38,760
Galveston, TX$38,733
Medford, OR$38,674
Fort Collins, CO$38,658
Concord, NH$38,639
Austin, TX$38,627
Mesa, AZ$38,545
Reading, PA$38,541
Phoenix, AZ$38,538
Dallas, TX$38,526
Saint Cloud, MN$38,488
Madison, WI$38,436
Utica, NY$38,331
Rochester, NY$38,268
Des Moines, IA$38,264
Raleigh, NC$38,261
Atlanta, GA$38,202
Battle Creek, MI$38,190
Salt Lake City, UT$38,179
Lancaster, PA$38,120
Harrisburg, PA$38,065
Kansas City, MO$38,026
Champaign, IL$38,019
Kansas City, KS$38,019
Fort Worth, TX$38,015
Columbus, OH$38,008
Boca Raton, FL$37,999
Pittsburgh, PA$37,984
Richmond, VA$37,968
Indianapolis, IN$37,960
Cleveland, OH$37,956
Las Vegas, NV$37,909
Cincinnati, OH$37,909
Petersburg, VA$37,851
Huntsville, AL$37,792
Lansing, MI$37,766
Lebanon, PA$37,761
Pueblo, CO$37,757
Appleton, WI$37,746
Buffalo, NY$37,730
Dayton, OH$37,718
Racine, WI$37,710
Charlotte, NC$37,707
Saint Louis, MO$37,695
York, PA$37,671
Elkhart, IN$37,671
Gastonia, NC$37,664
Billings, MT$37,655
Beaumont, TX$37,644
Lorain, OH$37,636
Benton Harbor, MI$37,629
Toledo, OH$37,621
Binghamton, NY$37,601
Rock Hill, SC$37,597
Rockford, IL$37,578
Springfield, IL$37,562
Elyria, OH$37,558
Fargo, ND$37,558
Flagstaff, AZ$37,531
Fort Lauderdale, FL$37,508
Duluth, MN$37,484
Miami, FL$37,484
Cheyenne, WY$37,457
Grand Forks, ND$37,457
Bangor, ME$37,371
Cedar Rapids, IA$37,328
Durham, NC$37,312
Louisville, KY$37,309
Grand Rapids, MI$37,301
Hialeah, FL$37,297
Casper, WY$37,242
Scranton, PA$37,195
New Orleans, LA$37,184
Virginia Beach, VA$37,180
Akron, OH$37,160
Peoria, IL$37,110
Sarasota, FL$37,102
Nashville, TN$37,075
Omaha, NE$37,075
Green Bay, WI$37,075
Baton Rouge, LA$37,055
Charleston, SC$37,047
Jamestown, NY$37,028
Davenport, IA$37,028
Tucson, AZ$37,008
Saint Petersburg, FL$36,985
Tampa, FL$36,977
Evansville, IN$36,954
Port Arthur, TX$36,954
Bradenton, FL$36,938
Santa Fe, NM$36,868
Orlando, FL$36,798
Clearwater, FL$36,786
Canton, OH$36,704
La Crosse, WI$36,704
Albuquerque, NM$36,680
Newport News, VA$36,677
High Point, NC$36,665
Ogden, UT$36,649
Corpus Christi, TX$36,618
Norfolk, VA$36,595
Laramie, WY$36,595
Rock Island, IL$36,571
Saginaw, MI$36,563
Jacksonville, FL$36,560
Salisbury, NC$36,552
Boise, ID$36,544
Moline, IL$36,524
Fort Myers, FL$36,513
Memphis, TN$36,505
Tulsa, OK$36,485
Waterloo, IA$36,462
Spartanburg, SC$36,423
Lincoln, NE$36,403
Fort Wayne, IN$36,396
Provo, UT$36,392
Cedar Falls, IA$36,345
San Antonio, TX$36,329
Greensboro, NC$36,314
South Bend, IN$36,310
Savannah, GA$36,267
Muskegon, MI$36,251
Birmingham, AL$36,247
Winston Salem, NC$36,228
Lake Charles, LA$36,134
Anderson, IN$36,127
Lexington, KY$36,115
Augusta, GA$36,103
Greenville, SC$36,103
Lima, OH$36,072
Wichita, KS$36,068
Tuscaloosa, AL$36,068
Columbia, SC$36,033
Springfield, OH$36,025
Asheville, NC$35,963
Bloomington, IN$35,935
Knoxville, TN$35,795
Shreveport, LA$35,791
Wilmington, NC$35,740
Roanoke, VA$35,740
Topeka, KS$35,670
Frankfort, KY$35,666
Oklahoma City, OK$35,639
Chillicothe, OH$35,623
Longview, TX$35,619
Melbourne, FL$35,615
Sioux Falls, SD$35,553
Mobile, AL$35,549
Terre Haute, IN$35,533
Altoona, PA$35,510
Amarillo, TX$35,483
Killeen, TX$35,471
Fayetteville, AR$35,440
Chattanooga, TN$35,428
Sioux City, IA$35,393
Idaho Falls, ID$35,385
Lynchburg, VA$35,354
Gainesville, FL$35,303
Portsmouth, OH$35,284
Little Rock, AR$35,276
Lafayette, LA$35,260
Youngstown, OH$35,260
Daytona Beach, FL$35,237
Clarksville, TN$35,233
Pensacola, FL$35,229
Temple, TX$35,226
Hopkinsville, KY$35,112
Erie, PA$35,104
Florence, SC$35,089
Charleston, WV$35,026
Great Falls, MT$35,007
Macon, GA$34,952
Tallahassee, FL$34,948
Fayetteville, NC$34,940
Waco, TX$34,933
Helena, MT$34,905
Pine Bluff, AR$34,891
Vincennes, IN$34,843
Lubbock, TX$34,827
Alamogordo, NM$34,804
Twin Falls, ID$34,769
Rapid City, SD$34,757
Jackson, MS$34,687
Huntington, WV$34,684
Greenville, MS$34,683
Parkersburg, WV$34,643
Montgomery, AL$34,636
Wichita Falls, TX$34,597
Springfield, MO$34,597
Biloxi, MS$34,578
Monroe, LA$34,539
Johnstown, PA$34,511
Sumter, SC$34,496
Columbus, GA$34,492
Pascagoula, MS$34,418
Abilene, TX$34,418
Kingsport, TN$34,316
Albany, GA$34,316
Gulfport, MS$34,305
Alexandria, LA$34,176
Fort Smith, AR$34,078
El Paso, TX$33,973
Las Cruces, NM$33,797
Harlingen, TX$33,698
Pocatello, ID$33,692
Florence, AL$33,641
Brownsville, TX$33,634
Mcallen, TX$33,552
Dothan, AL$33,497
Columbus, MS$33,265
Altus, OK$33,083
Lawton, OK$33,009
Pierre, SD$32,869
What Skills Can Increase a Customer Service Representative's Salary?
Demanded Skills for the Role:
Customer Service (Mentioned in 40.36% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Office (Mentioned in 1.68% Job Postings): Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Customer Care (Mentioned in 1.06% Job Postings): Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
Mastering certain specialized skills can lead to a significant increase in pay.
Here are examples of skills and the potential impact they can have on a Customer Service Representative's salary.
Leadership: Can increase your salary by up to 15%.
Client Service: Can increase your salary by up to 14%.
Customer Relationship: Can increase your salary by up to 12%.
Customer Service Representative Salary by Industry: Top Paying Sectors
For Customer Service Representative roles, the industry you choose can affect earning potential
by as much as 38% (the gap between the highest and lowest paying industries).
Data shows that the Healthcare and Energy & Utilities
sectors offer the strongest compensation, at 18% above the average.
In contrast, Customer Service Representative positions in Transportation or Hospitality & Leisure typically offer lower base pay,
as these industries often view Customer Service Representative as a support function rather than a direct revenue driver.
The top paying industries for a Customer Service Representative
Industry Sector
Average Annual Salary
Average Hourly Rate
Pay vs.Avg
Healthcare
$46,036
$22.0
18%
Energy & Utilities
$44,866
$22.0
15%
Financial Services
$42,915
$21.0
10%
Insurance
$42,915
$21.0
10%
Pharmaceuticals
$42,915
$21.0
10%
How Education impacts a Customer Service Representative's Salary?
Your level of education can impact your salary potential.
While many Customer Service Representatives enter the field with a High School Diploma or Technical Certificate degree,
higher education can lead to more specialized and higher-paying roles.
According to our 100% employer-reported salary data,
the median salary for a Customer Service Representative with a High School Diploma or Technical Certificate is between
$36,297
and $38,556).
Customer Service Representative Salaries by Degree Level
$41,100
$40,400
$39,800
$39,100
$38,400
$37,700
$37,000
$36,300
No Diploma
High School
Associates
Bachelors
Masters
Doctorate
Typical Education for Customer Service Representative
Degree Level
% of user with this level of education
No Diploma
1.6%
High School
40.2%
Associates
15.2%
Bachelors
39.6%
Masters
3.4%
Doctorate
0.0%
Typical Education for Customer Service Representative
Customer Service Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay
Understanding how a Customer Service Representative's annual salary breaks down can help with budgeting.
Below, you can see the average hourly rate, weekly pay, and monthly pay for this role.
Use the buttons to switch between different pay periods.
Hourly
Monthly
Weekly
Yearly
Table View
Last Updated on September 01, 2026
$35,667
Average$39,014/year
$42,362
$2,972
Average$3,251/month
$3,530
$686
Average$750/week
$815
$17
Average$19/hour
$20
Annual Salary
Monthly Pay
Weekly Pay
Hourly Wage
75th Percentile
$42,362
$3,530
$815
$20
Average
$39,014
$3,251
$750
$19
25th Percentile
$35,667
$2,972
$686
$17
Salaries of Jobs related to Customer Service Representative
Salaries for a Customer Service Representative can change over time,
reflecting shifts in market demand and the overall economy.
The median salary decreased from $34,822 in 2023
to around $33,914 in 2025,
reflecting changes in demand, location, experience, and the wider economy.
For a detailed analysis of Customer Service Representative salary trends,
.
Average Annual Salary of Customer Service Representative Over Time
$???
$34,822
$34,228
$33,914
$???
$???
2022
2023
2024
2025
2026
2027
Year
Average Annual Salary
2022
View More
2023
$34,822
2024
$34,228
2025
$33,914
2026
View More
2027
View More
Most common benefits for Customer Service Representative
Social Security
401 (k)
Disability
Healthcare
Pension
Time Off (days)
Common company salaries for Customer Service Representative
Here are companies hiring for Customer Service Representative and their salaries, click below for more details.
C$128,509/per year
C R Bard IncBiotechnologythe United States
H$124,697/per year
Henry Schein CanadaBiotechnologythe United States
N$123,899/per year
Nordex IncBiotechnologythe United States
N$120,416/per year
Nipro CorpBiotechnologythe United States
E$115,870/per year
EnovisBiotechnologythe United States
A$114,553/per year
Advanced Research Projects Agency - EnergyBiotechnologythe United States
M$112,110/per year
MiniMed IncBiotechnologythe United States
L$111,500/per year
Labcorp Drug DevelopmentBiotechnologythe United States
L$110,229/per year
Life Technologies CorpBiotechnologythe United States
Z$106,224/per year
Zimmer BiometBiotechnologythe United States
P$103,077/per year
Promontory TherapeuticsBiotechnologythe United States
S$102,181/per year
Steris PLCBiotechnologythe United States
G$97,274/per year
Gavin Conferences Pty LtdBiotechnologythe United States
E$94,764/per year
Endeavor BioMedicinesBiotechnologythe United States
R$94,402/per year
Replay Holdings LLCBiotechnologythe United States
P$94,235/per year
Pleno IncBiotechnologythe United States
S$93,666/per year
Simulaids IncBiotechnologythe United States
N$88,880/per year
NOIRLab/CASBiotechnologythe United States
O$86,468/per year
Onward TechnologyBiotechnologythe United States
L$84,895/per year
LED Medical Diagnostics IncBiotechnologythe United States
E$84,682/per year
Eyeco LtdBiotechnologythe United States
P$84,523/per year
PaerosolBiotechnologythe United States
I$83,525/per year
IONIQ Sciences IncBiotechnologythe United States
S$82,815/per year
Stateside PPEBiotechnologythe United States
D$82,041/per year
Digi BioBiotechnologythe United States
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FAQ about Customer Service Representative
1. What industry pays the highest salary for Customer Service Representative?
The Healthcare industry offers the highest average compensation for Customer Service Representative roles,
with salaries approximately 18% above the market median.
Where Does Our Salary Data Come From?
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
