Support Services Representative Salary in Austin, TX

Branch Staff Support Services Representative II - Average Salary $53,900

The Branch Staff Support Services Representative II answers questions and provides guidance regarding bank products/services, policies, or specific transactions. Provides centralized customer service to the branches by researching and answering questions from branch employees. Being a Branch Staff Support Services Representative II completes call tracking and support documentation associated with the Branch Support function. Serves as a resource to branch employees by providing answers and advice on a broad range of questions regarding bank operational policies/procedures, and transactions. In addition, Branch Staff Support Services Representative II requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Being a Branch Staff Support Services Representative II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as a Branch Staff Support Services Representative II typically requires 1-3 years of related experience.

Member Services Representative - Average Salary $38,743

Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience.

Branch Staff Support Services Representative I - Average Salary $44,100

The Branch Staff Support Services Representative I answers questions and provides guidance regarding bank products/services and policies. Provides centralized customer service to the branches by researching and answering questions from branch employees. Being a Branch Staff Support Services Representative I completes call tracking and supporting documentation associated with the Branch Support function. Serves as a resource to branch employees by responding to questions and conducting basic research about bank operational policies/procedures, and transactions. In addition, Branch Staff Support Services Representative I may research and address inquiries regarding specific transactions. Requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Being a Branch Staff Support Services Representative I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.

Patient Support Representative - Average Salary $46,870

The Patient Support Representative communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Being a Patient Support Representative working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. In addition, Patient Support Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. Being a Patient Support Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Working as a Patient Support Representative typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification.

Provider Services Representative I - Average Salary $47,411

Provider Services Representative I provides customer service to healthcare providers within the network in alignment with organizational procedures and standards. Responds to provider inquiries regarding benefits, claims, and services. Being a Provider Services Representative I documents, summarizes, and reports causes of provider inquiries and issues to identify areas for service improvement. Provides written documents and resources to inform, update, and support the network of healthcare providers. Additionally, Provider Services Representative I requires a bachelor's degree. Typically reports to a manager. The Provider Services Representative I work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Provider Services Representative I typically requires 0-2 years of related experience.