Call Center Lead Salaries in Rochester, NY
How Much Does a Call Center Lead Make in Rochester, NY?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Call Center Lead in Rochester, NY is $44,623.
While Salary.com is seeing that Call Center Lead salary in Rochester, NY can go up to $55,451
or down to $35,244, but most earn between $39,714 and $50,291.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Call Center Lead
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Similar Job Salaries to Call Center Lead by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
Stony Brook University
Patient Access Lead - Call Center
|
$64,748/yr
|
RANGE: $58,032 - $71,464
|
|
Massage Envy
Call Center Lead - Sales & Customer Service
|
$46,499/yr
|
RANGE: $42,012 - $50,985
|
|
Konviere
Call Center
|
$91,121/yr
|
RANGE: $83,288 - $98,954
|
|
New Edge Associates Inc
Call Center
|
$100,324/yr
|
RANGE: $91,142 - $109,506
|
|
Mount Sinai Health Systems
Access Center Lead Agent- Call Center, Nassau, Long Island, New York, HYBRID, Full Time, Days, Offsite
|
$63,791/yr
|
RANGE: $57,942 - $69,640
|
|
Parker Jewish Institute for Health Care and Rehabilitation
CALL CENTER REPRESENTATIVE-FAMILY CALL CENTER
|
$50,922/yr
|
RANGE: $46,087 - $55,758
|
|
King Quality
Contact Center / Call Center Manager
|
$129,155/yr
|
RANGE: $117,453 - $140,858
|
|
CareerNation
Contact Center Agent Call Center
|
$54,539/yr
|
RANGE: $49,360 - $59,718
|
|
Commodore Perry Estate
Call Center Agent
|
$61,473/yr
|
RANGE: $55,543 - $67,404
|
|
Cellular Sales
Call Center Representative
|
$47,960/yr
|
RANGE: $43,472 - $52,447
|
What Does a Call Center Lead Do?
Call center team leaders are lower-level managers who aim to get the best performance possible from those under their charge.
Updated December 21, 2021
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Updated December 18, 2021
Next, choose your proposed industry, keeping in mind that healthcare, financial services, customer/tech support, and business process outsourcing are especially popular call center operations.
Updated December 18, 2021
CRM (Customer Relationship Management) in a call center is a tool providing agents with important, up-to-date, and relevant customer information in real-time.
Updated December 16, 2021
Call center team leaders must be excellent communicators who can clearly direct others while maintaining their morale.
Updated December 16, 2021
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Explore JobArchitectFrequently Asked Questions About a Call Center Lead Salaries
What is the average of a Call Center Lead in Rochester, NY?
The Call Center Lead salary range is from $39,714 to $50,291, and the average Call Center Lead salary is $44,623/year in Rochester, NY.
The Call Center Lead's salary will change in different locations.
Which location pays the highest Call Center Lead salary in the United States?
The Call Center Lead salary in San Jose, CA is $57,379
which is the highest in the US.
What kinds of reasons will influence the Call Center Lead's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Call Center Lead.
What is the growth rate of the Call Center Lead's salary?
If you are thinking of becoming a Call Center Lead or planning the next step in your career, find the detailed salary report of a Call Center Lead.
