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As of August 01, 2026, the average salary for a Client Retention Specialist in Massachusetts is $45,104 per year, which breaks down to an hourly rate of $22.
However, a Client Retention Specialist's salary can vary significantly. Here’s a look at the typical salary range:
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Client Retention Specialist Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $48,790 | $4,066 | $938 | $23 |
| Average | $45,104 | $3,759 | $867 | $22 |
| 25th Percentile | $38,887 | $3,241 | $748 | $19 |
Universal Energy Solutions - Boston, MA
UL Solutions - Canton, MA
Ameriprise Financial - Newton, MA
ANIMAL DERMATOLOGY GROUP, INC - Boxborough, MA
A Client Retention Specialist's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Client Retention Specialist's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Client Retention Specialist | $40,259 |
| Client Re... Level Client Retention Specialist | $45,536 |
| Customer ... Level Client Retention Specialist | $52,818 |
| Customer ... Level Client Retention Specialist | $70,387 |
| Customer ... Level Client Retention Specialist | $100,533 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Client Retention Specialists. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Client Retention Specialist roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Energy & Utilities and Pharmaceuticals sectors offer the strongest compensation, at 20% above the average. In contrast, Client Retention Specialist positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Client Retention Specialist as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Energy & Utilities | $54,125 | $26.0 | 20% |
| Pharmaceuticals | $54,125 | $26.0 | 20% |
| Aerospace & Defense | $51,870 | $25.0 | 15% |
| Biotechnology | $51,870 | $25.0 | 15% |
| Financial Services | $49,614 | $24.0 | 10% |
Understanding how a Client Retention Specialist's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $48,790 | $4,066 | $938 | $23 |
| Average | $45,104 | $3,759 | $867 | $22 |
| 25th Percentile | $38,887 | $3,241 | $748 | $19 |
Ready to take the next step in your career? Browse thousands of current Client Retention Specialist job openings on our job board. Use the search bar below to find your perfect match.
Crane WW
Weymouth, MA
Crane WW | Weymouth, MA
Client Service SpecialistJob Category:Client ServicesFull-TimeHingham, MA 02043, USADescriptionEssential Job FunctionsResponds to orders, general client in... more
7 Days Ago
Crane WW
Worcester, MA
Crane WW | Worcester, MA
Client Service SpecialistJob Category:Client ServicesRequisition Number:CLIEN008386Location:Worcester, MA 01603, USADescriptionEssential Job FunctionsRespo... more
7 Days Ago
Vizsense
Boston, MA
Vizsense | Boston, MA
Client Innovation Specialist. Join our team as an Client Innovation Specialist and lead the development and execution of influencer marketing campaigns and... more
7 Days Ago
Roessel Joy
Boston, MA
Roessel Joy | Boston, MA
Job Posting. Job Information. Date Opened 02/23/2026. Industry: Legal. Job Type: AO - Perm. Salary: $80,000-$90,000. City: Boston. State/Province: Massachu... more
7 Days Ago
KnitWell Group
Peabody, MA
KnitWell Group | Peabody, MA
Job Title. Job Description. Position Type. Regular/Part time. Pay Range: $15.50 - $19.40 Hourly USD. Equal Employment Opportunity. The Company is an equal ... more
7 Days Ago
Contact Discovery Services LLC
Boston, MA
Contact Discovery Services LLC | Boston, MA
Client Development Specialist. Contact Discovery Services is seeking a Client Development Specialist to provide high-level support to our sales and client ... more
7 Days Ago
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