Contact Center Agent Salaries in California
How Much Does a Contact Center Agent Make in California?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Contact Center Agent in California is $58,891.
While Salary.com is seeing that Contact Center Agent salary in CA can go up to $74,900
or down to $42,687, but most earn between $50,409 and $67,271.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Contact Center Agent
Contact Center Agent and Resources Scheduling Supervisor
$86,500
California
Per Year
Contact Center Agent and Resources Scheduling Manager
$125,170
California
Per Year
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Similar Job Salaries to Contact Center Agent by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
Orange County's Credit Union
Contact Center Service - Banking
|
$54,083/yr
|
RANGE: $46,050 - $62,117
|
|
Acuity Eye Group
Contact Center Associate I
|
$64,929/yr
|
RANGE: $54,051 - $75,806
|
|
SCAN Group
Contact Center Specialist
|
$67,510/yr
|
RANGE: $56,728 - $78,292
|
|
Ultimate Staffing
Contact Center Specialist
|
$78,656/yr
|
RANGE: $66,327 - $90,985
|
|
SCAN
Contact Center Specialist
|
$58,237/yr
|
RANGE: $48,432 - $68,041
|
|
SCAN and its subsidiaries
Contact Center Specialist
|
$68,223/yr
|
RANGE: $57,529 - $78,916
|
|
SESLOC Credit Union
Contact Center Representative
|
$65,735/yr
|
RANGE: $55,770 - $75,700
|
|
L A Federal Credit Union
Contact Center Representative I
|
$66,370/yr
|
RANGE: $56,212 - $76,527
|
|
VirtualVocations
Contact Center Workforce Manager
|
$129,697/yr
|
RANGE: $106,086 - $153,307
|
|
University of California
Principal Contact Center Engineer
|
$158,109/yr
|
RANGE: $141,805 - $174,413
|
Top 10 Highest Paying Cities For Contact Center Agent Jobs in California
It is important to understand how location impacts your career prospects in the United States.
There are some cities where a Contact Center Agent can find a job easily with a greater salary paid then achieve a higher standard of living.
Below is the top cities list for Contact Center Agent job salaries in California.
Some cities can pay higher salaries for Contact Center Agent jobs, which can indicate that there is a large demand for Contact Center Agent positions in this city.
The following table shows top 10 cities where the Contact Center Agent salary is higher than other cities in California.
San Jose takes first place in this list, followed by Santa Clara, Fremont.
The Contact Center Agent salary is $67,342 in San Jose,
which is higher than the national average. There are 76 cities' Contact Center Agent salary higher than national average in California.
The average salary for a Contact Center Agent in California is $58,891,
but we found that the city with the highest salary for Contact Center Agent jobs is San Jose, CA, and it is higher than Santa Clara.
Contact Center Agent jobs in San Jose can have the opportunity to earn higher salaries than in other cities in California.
| CITY | ANNUAL SALARY | MONTHLY PAY | WEEKLY PAY | HOURLY WAGE |
| San Jose | $67,342 | $5,612 | $1,295 | $32 |
| Santa Clara | $67,342 | $5,612 | $1,295 | $32 |
| Fremont | $67,214 | $5,601 | $1,293 | $32 |
| San Francisco | $66,680 | $5,557 | $1,282 | $32 |
| Daly City | $66,680 | $5,557 | $1,282 | $32 |
| Berkeley | $65,201 | $5,433 | $1,254 | $31 |
| Oakland | $65,201 | $5,433 | $1,254 | $31 |
| Hayward | $65,095 | $5,425 | $1,252 | $31 |
| Antioch | $61,517 | $5,126 | $1,183 | $30 |
| Vallejo | $60,065 | $5,005 | $1,155 | $29 |
What Does a Contact Center Agent Do?
In addition, agents need to be trained to use call center technology properly (such as a CRM database) to deliver service with full confidence.
Updated December 20, 2021
Webex was able to rapidly transform the City of Buffalo’s essential 311 call center to allow agents to work safely from home.
Updated November 09, 2021
We know how beneficial a well-made call center agent evaluation form is when used correctly, and creating better performance outcomes is what we're passionate about.
Updated December 19, 2021
Remote call center agents may also require enhanced internet access to access their organizations' call center software reliably, so organizations may want to invest in.
Updated December 18, 2021
A good call center agent will handle it gracefully and remove the recipient from the database so they don’t get called again.
Updated December 14, 2021
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Explore JobArchitectFrequently Asked Questions About a Contact Center Agent Salaries
What is the average of a Contact Center Agent in California?
The Contact Center Agent salary range is from $50,409 to $67,271, and the average Contact Center Agent salary is $58,891/year in California.
The Contact Center Agent's salary will change in different locations.
Which location pays the highest Contact Center Agent salary in the United States?
The Contact Center Agent salary in San Jose, CA is $67,342
which is the highest in the US.
What kinds of reasons will influence the Contact Center Agent's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Contact Center Agent.
What is the growth rate of the Contact Center Agent's salary?
If you are thinking of becoming a Contact Center Agent or planning the next step in your career, find the detailed salary report of a Contact Center Agent.
