Contact Center Agent Salaries in Cleveland, OH
How Much Does a Contact Center Agent Make in Cleveland, OH?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Contact Center Agent in Cleveland, OH is $51,998.
While Salary.com is seeing that Contact Center Agent salary in Cleveland, OH can go up to $66,134
or down to $37,690, but most earn between $44,509 and $59,397.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Contact Center Agent
Contact Center Agent and Resources Scheduling Supervisor
$76,380
Cleveland, OH
Per Year
Contact Center Agent and Resources Scheduling Manager
$110,520
Cleveland, OH
Per Year
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Similar Job Salaries to Contact Center Agent by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
Cedar Point
Resorts Contact Center Agent
|
$46,499/yr
|
RANGE: $39,526 - $53,471
|
|
Six Flags
Resorts Contact Center Agent
|
$66,458/yr
|
RANGE: $56,080 - $76,836
|
|
MEDcallUS
Medical Contact Center Agent/Leadership Liaison
|
$162,792/yr
|
RANGE: $133,318 - $192,265
|
|
Capillary Technologies
Contact Centre Agent
|
$57,220/yr
|
RANGE: $49,722 - $64,717
|
|
Micro Center
CONTACT CENTER SENIOR MANAGER
|
$203,582/yr
|
RANGE: $162,549 - $244,615
|
|
Kimball Midwest
Contact Center Trainer I
|
$54,399/yr
|
RANGE: $45,487 - $63,311
|
|
Insight Global
Contact Center Engineer
|
$95,492/yr
|
RANGE: $78,837 - $112,146
|
|
Corporate Logo
CONTACT CENTER SENIOR MANAGER
|
$203,582/yr
|
RANGE: $162,549 - $244,615
|
|
Premium Brands Services LLC
Director, Contact Center Technology
|
$168,837/yr
|
RANGE: $138,198 - $199,475
|
|
Fifth Third Bank, N.A.
Consumer Contact Center Professional I-2
|
$49,759/yr
|
RANGE: $43,311 - $56,207
|
What Does a Contact Center Agent Do?
In addition, agents need to be trained to use call center technology properly (such as a CRM database) to deliver service with full confidence.
Updated December 20, 2021
We know how beneficial a well-made call center agent evaluation form is when used correctly, and creating better performance outcomes is what we're passionate about.
Updated December 19, 2021
Remote call center agents may also require enhanced internet access to access their organizations' call center software reliably, so organizations may want to invest in.
Updated December 18, 2021
A good call center agent will handle it gracefully and remove the recipient from the database so they don’t get called again.
Updated December 14, 2021
And while IT personnel aren't exclusive to call centers, they ensure agents' technology and tools are up to date to keep the call center running smoothly.
Updated December 06, 2021
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Explore JobArchitectFrequently Asked Questions About a Contact Center Agent Salaries
What is the average of a Contact Center Agent in Cleveland, OH?
The Contact Center Agent salary range is from $44,509 to $59,397, and the average Contact Center Agent salary is $51,998/year in Cleveland, OH.
The Contact Center Agent's salary will change in different locations.
Which location pays the highest Contact Center Agent salary in the United States?
The Contact Center Agent salary in San Jose, CA is $67,342
which is the highest in the US.
What kinds of reasons will influence the Contact Center Agent's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Contact Center Agent.
What is the growth rate of the Contact Center Agent's salary?
If you are thinking of becoming a Contact Center Agent or planning the next step in your career, find the detailed salary report of a Contact Center Agent.
