Contact Center Agent Salaries in Des Moines, IA
How Much Does a Contact Center Agent Make in Des Moines, IA?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Contact Center Agent in Des Moines, IA is $52,366.
While Salary.com is seeing that Contact Center Agent salary in Des Moines, IA can go up to $66,602
or down to $37,957, but most earn between $44,824 and $59,818.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Contact Center Agent
Contact Center Agent and Resources Scheduling Supervisor
$77,220
Des Moines, IA
Per Year
Contact Center Agent and Resources Scheduling Manager
$109,610
Des Moines, IA
Per Year
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Similar Job Salaries to Contact Center Agent by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
MCI Military Recruitment
Temporary Hurricane Contact Center Agent
|
$50,706/yr
|
RANGE: $45,685 - $55,727
|
|
Aureon
Customer Support Representative / Contact Center Agent (REMOTE IOWA)
|
$59,523/yr
|
RANGE: $53,024 - $66,022
|
|
MCI Military Recruitment
Remote Contact Center Representative
|
$42,767/yr
|
RANGE: $38,745 - $46,789
|
|
Dupaco
Contact Center Representative
|
$49,571/yr
|
RANGE: $44,715 - $54,427
|
|
MCI
Remote Contact Center Representative
|
$42,767/yr
|
RANGE: $38,745 - $46,789
|
|
Cedar Point
Resorts Contact Center Agent
|
$40,105/yr
|
RANGE: $36,503 - $43,707
|
|
NBT Bank
Contact Center Agent
|
$39,367/yr
|
RANGE: $36,033 - $42,702
|
|
Capillary Technologies
Contact Center Agent
|
$52,322/yr
|
RANGE: $47,140 - $57,503
|
|
OSF HealthCare
Contact Center Agent II
|
$0/yr
|
RANGE: $0 - $0
|
|
NTI
Contact Center Agent
|
$52,585/yr
|
RANGE: $47,591 - $57,578
|
What Does a Contact Center Agent Do?
In addition, organizations can use speech analytics software to monitor and analyze call center agent performance.
Updated September 27, 2021
In addition, agents need to be trained to use call center technology properly (such as a CRM database) to deliver service with full confidence.
Updated December 20, 2021
We know how beneficial a well-made call center agent evaluation form is when used correctly, and creating better performance outcomes is what we're passionate about.
Updated December 19, 2021
Remote call center agents may also require enhanced internet access to access their organizations' call center software reliably, so organizations may want to invest in.
Updated December 18, 2021
A good call center agent will handle it gracefully and remove the recipient from the database so they don’t get called again.
Updated December 14, 2021
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Explore JobArchitectFrequently Asked Questions About a Contact Center Agent Salaries
What is the average of a Contact Center Agent in Des Moines, IA?
The Contact Center Agent salary range is from $44,824 to $59,818, and the average Contact Center Agent salary is $52,366/year in Des Moines, IA.
The Contact Center Agent's salary will change in different locations.
Which location pays the highest Contact Center Agent salary in the United States?
The Contact Center Agent salary in San Jose, CA is $67,342
which is the highest in the US.
What kinds of reasons will influence the Contact Center Agent's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Contact Center Agent.
What is the growth rate of the Contact Center Agent's salary?
If you are thinking of becoming a Contact Center Agent or planning the next step in your career, find the detailed salary report of a Contact Center Agent.
