Contact Center Agent Salaries in Maryland
How Much Does a Contact Center Agent Make in Maryland?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Contact Center Agent in Maryland is $55,052.
While Salary.com is seeing that Contact Center Agent salary in MD can go up to $70,018
or down to $39,904, but most earn between $47,123 and $62,886.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Contact Center Agent
Contact Center Agent and Resources Scheduling Supervisor
$81,180
Maryland
Per Year
Contact Center Agent and Resources Scheduling Manager
$115,230
Maryland
Per Year
Facing Salary Structure Challenges? Let Our Expert Guide You
The job market is increasingly challenging. Our whitepaper, Navigating the Challenges of Creating Salary Structures, offers guidance on creating salary structures. Provide your phone number and work email to download the full version.
We will handle your contact details in line with our Privacy Policy.
If you prefer not to receive marketing emails from Salary.com, you can opt-out out of marketing communications at any time by clicking unsubscribe.
Choose a prefer time
Choose Your Preferred Time
All times are listed as US Eastern time (Boston/New York)
-
9:00 AM-9:30 AM
-
9:30 AM-10:00 AM
-
10:00 AM-10:30 AM
-
10:30 AM-11:00 AM
-
11:00 AM-11:30 AM
-
11:30 AM-12:00 PM
-
12:00 PM-12:30 PM
-
12:30 PM-1:00 PM
-
1:00 PM-1:30 PM
-
1:30 PM-2:00 PM
-
2:00 PM-2:30 PM
-
2:30 PM-3:00 PM
-
3:00 PM-3:30 PM
-
3:30 PM-4:00 PM
-
4:00 PM-4:30 PM
-
4:30 PM-5:00 PM
-
5:00 PM-5:30 PM
-
5:30 PM-6:00 PM
-
6:00 PM-6:30 PM
-
6:30 PM-7:00 PM
-
7:00 PM-7:30 PM
-
7:30 PM-8:00 PM
Similar Job Salaries to Contact Center Agent by Company
Loading results...
| Company | average base salary in (usd) | range |
|---|---|---|
|
LifeBridge Health
MEDICAL CONTACT CENTER AGENT
|
$108,717/yr
|
RANGE: $99,275 - $118,158
|
|
LifeBridge Health
UC CONTACT CENTER AGENT I
|
$107,482/yr
|
RANGE: $98,080 - $116,883
|
|
CNTCTR East Mil
Contact Center Sr Lead Agent
|
$75,796/yr
|
RANGE: $67,477 - $84,114
|
|
CNTCTR East Mil
Contact Center Lead Agent - Pet/Nuc Med
|
$68,177/yr
|
RANGE: $61,312 - $75,043
|
|
POINT BREEZE CREDIT UNION GROUP
CONTACT CENTER SPECIALIST
|
$54,471/yr
|
RANGE: $49,291 - $59,651
|
|
T. Rowe Price
Specialist Contact Center Services
|
$54,698/yr
|
RANGE: $48,924 - $60,472
|
|
ComplexCare Solutions
Contact Center Lead
|
$60,281/yr
|
RANGE: $53,917 - $66,645
|
|
Children's National Hospital
Contact Center - Team Lead Liaison
|
$82,979/yr
|
RANGE: $74,275 - $91,683
|
|
Evolent
Senior Analyst, Contact Center Technology
|
$103,649/yr
|
RANGE: $92,789 - $114,509
|
|
HealthTrust Supply Chain
Nutrition Center Contact Agent
|
$49,899/yr
|
RANGE: $45,455 - $54,343
|
Top 10 Highest Paying Cities For Contact Center Agent Jobs in Maryland
It is important to understand how location impacts your career prospects in the United States.
There are some cities where a Contact Center Agent can find a job easily with a greater salary paid then achieve a higher standard of living.
Below is the top cities list for Contact Center Agent job salaries in Maryland.
Some cities can pay higher salaries for Contact Center Agent jobs, which can indicate that there is a large demand for Contact Center Agent positions in this city.
The following table shows top 10 cities where the Contact Center Agent salary is higher than other cities in Maryland.
Silver Spring takes first place in this list, followed by Bethesda, Potomac.
The Contact Center Agent salary is $59,115 in Silver Spring,
which is higher than the national average. There are 15 cities' Contact Center Agent salary higher than national average in Maryland.
The average salary for a Contact Center Agent in Maryland is $55,052,
but we found that the city with the highest salary for Contact Center Agent jobs is Silver Spring, MD, and it is higher than Bethesda.
Contact Center Agent jobs in Silver Spring can have the opportunity to earn higher salaries than in other cities in Maryland.
| CITY | ANNUAL SALARY | MONTHLY PAY | WEEKLY PAY | HOURLY WAGE |
| Silver Spring | $59,115 | $4,926 | $1,137 | $28 |
| Bethesda | $59,115 | $4,926 | $1,137 | $28 |
| Potomac | $59,077 | $4,923 | $1,136 | $28 |
| Rockville | $59,045 | $4,920 | $1,135 | $28 |
| Bowie | $58,992 | $4,916 | $1,134 | $28 |
| Waldorf | $58,955 | $4,913 | $1,134 | $28 |
| Gaithersburg | $58,955 | $4,913 | $1,134 | $28 |
| Germantown | $57,529 | $4,794 | $1,106 | $28 |
| Frederick | $57,225 | $4,769 | $1,100 | $28 |
| Baltimore | $55,052 | $4,588 | $1,059 | $26 |
What Does a Contact Center Agent Do?
A call center agent's job involves various responsibilities that ultimately lead to greater customer satisfaction.
Updated September 24, 2021
In addition, agents need to be trained to use call center technology properly (such as a CRM database) to deliver service with full confidence.
Updated December 20, 2021
We know how beneficial a well-made call center agent evaluation form is when used correctly, and creating better performance outcomes is what we're passionate about.
Updated December 19, 2021
Remote call center agents may also require enhanced internet access to access their organizations' call center software reliably, so organizations may want to invest in.
Updated December 18, 2021
A good call center agent will handle it gracefully and remove the recipient from the database so they don’t get called again.
Updated December 14, 2021
Empower Your Talent Strategy with Salary.com's Skills Library.
Struggling with Managing Your Job Descriptions?
View Job Skills and Competency Data for more than 15,000 Job Titles, 18 Industries, and 26 Job Families.
Skills LibraryOur job description management tool- JobArchitect streamlines your job description process. Say goodbye to the hassle of crafting job descriptions.
Explore JobArchitectFrequently Asked Questions About a Contact Center Agent Salaries
What is the average of a Contact Center Agent in Maryland?
The Contact Center Agent salary range is from $47,123 to $62,886, and the average Contact Center Agent salary is $55,052/year in Maryland.
The Contact Center Agent's salary will change in different locations.
Which location pays the highest Contact Center Agent salary in the United States?
The Contact Center Agent salary in San Jose, CA is $67,342
which is the highest in the US.
What kinds of reasons will influence the Contact Center Agent's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Contact Center Agent.
What is the growth rate of the Contact Center Agent's salary?
If you are thinking of becoming a Contact Center Agent or planning the next step in your career, find the detailed salary report of a Contact Center Agent.
