Contact Center Team Lead Salaries in Charlotte, NC
How Much Does a Contact Center Team Lead Make in Charlotte, NC?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Contact Center Team Lead in Charlotte, NC is $65,030.
While Salary.com is seeing that Contact Center Team Lead salary in Charlotte, NC can go up to $81,935
or down to $50,221, but most earn between $57,278 and $73,879.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Contact Center Team Lead
Contact Center Traffic and Scheduling Supervisor
$76,926
Charlotte, NC
Per Year
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Similar Job Salaries to Contact Center Team Lead by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
Focus Services
Contact Center Team Member
|
$43,427/yr
|
RANGE: $39,240 - $47,614
|
|
Contractor In Charge
Contact Center Team Lead
|
$50,632/yr
|
RANGE: $45,366 - $55,898
|
|
Extra Space
Escalation Team Lead - Contact Center
|
$68,472/yr
|
RANGE: $60,724 - $76,221
|
|
Caring.com
Contact Center Operations Manager
|
$66,650/yr
|
RANGE: $59,889 - $73,410
|
|
Conch Technologies Inc
Contact Center AWS
|
$102,465/yr
|
RANGE: $93,724 - $111,205
|
|
Candidate Experience site
Manager Contact Center
|
$63,184/yr
|
RANGE: $57,063 - $69,306
|
|
HomeSafe Alliance
Overnight Contact Center Supervisor
|
$68,861/yr
|
RANGE: $60,425 - $77,297
|
|
Truliant Federal Credit Union
Bilingual Contact Center Representative
|
$53,813/yr
|
RANGE: $48,297 - $59,330
|
|
SkySys
Contact Center Infrastructure Specialist
|
$72,756/yr
|
RANGE: $65,768 - $79,743
|
|
MCI Careers
Remote Contact Center Representative
|
$47,142/yr
|
RANGE: $42,338 - $51,946
|
What Does a Contact Center Team Lead Do?
Whenever there is a complex issue that the call center agents cannot resolve on their own, they would forward it to the team leader who would either resolve it or liaise with other departments to resolve the issue appropriately.
Updated November 22, 2021
Call center team leaders may spend a good deal of time on their feet as they move around to assist and monitor staff members.
Updated December 20, 2021
The QA team lead also introduces and updates these processes in collaboration with their team and developers.
Updated December 18, 2021
The QA team lead may support compatibility testing, develop and utilize software to capture performance data, and evaluate individual aspects of the software or system including user interfaces and functional requirements.
Updated December 16, 2021
While there are no formal educational requirements for QA team leads, a background in quality assurance and industry expertise are both very desirable in applicants for this role.
Updated December 15, 2021
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Explore JobArchitectFrequently Asked Questions About a Contact Center Team Lead Salaries
What is the average of a Contact Center Team Lead in Charlotte, NC?
The Contact Center Team Lead salary range is from $57,278 to $73,879, and the average Contact Center Team Lead salary is $65,030/year in Charlotte, NC.
The Contact Center Team Lead's salary will change in different locations.
Which location pays the highest Contact Center Team Lead salary in the United States?
The Contact Center Team Lead salary in San Jose, CA is $84,865
which is the highest in the US.
What kinds of reasons will influence the Contact Center Team Lead's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Contact Center Team Lead.
What is the growth rate of the Contact Center Team Lead's salary?
If you are thinking of becoming a Contact Center Team Lead or planning the next step in your career, find the detailed salary report of a Contact Center Team Lead.
