As of July 01, 2026, the average salary for a Customer Operations Associate in Massachusetts is $45,704 per year, which breaks down to an hourly rate of $22.
However, a Customer Operations Associate's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Operations Associate Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $50,397 | $4,200 | $969 | $24 |
| Average | $45,704 | $3,809 | $879 | $22 |
| 25th Percentile | $41,316 | $3,443 | $795 | $20 |
Confidential - Boston, MA
Fisglobal - Canton, MA
Factory Motor Parts - Lowell, MA
Sea Machines Robotics - Boston, MA
A Customer Operations Associate's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Operations Associate's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Customer Operations Associate | $40,789 |
| Customer ... Level Customer Operations Associate | $46,009 |
| Customer ... Level Customer Operations Associate | $53,867 |
| Customer ... Level Customer Operations Associate | $60,200 |
| Customer ... Level Customer Operations Associate | $67,507 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Operations Associates. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Operations Associate roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Customer Operations Associate positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Customer Operations Associate as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Financial Services | $52,560 | $25.0 | 15% |
| Biotechnology | $50,275 | $24.0 | 10% |
| Energy & Utilities | $50,275 | $24.0 | 10% |
| Healthcare | $49,361 | $24.0 | 8% |
| Pharmaceuticals | $49,361 | $24.0 | 8% |
Understanding how a Customer Operations Associate's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $50,397 | $4,200 | $969 | $24 |
| Average | $45,704 | $3,809 | $879 | $22 |
| 25th Percentile | $41,316 | $3,443 | $795 | $20 |
Ready to take the next step in your career? Browse thousands of current Customer Operations Associate job openings on our job board. Use the search bar below to find your perfect match.
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