Escalation Manager Salaries in the United States

The Escalation Manager is responsible for maintaining communications with support organizations, assignment, prioritization, scheduling and tracking of issues for their product.  The Escalation Manager receives work direction directly from an engineering manager or higher.

MongoDB is seeking an Escalation Manager for the Technical Services organization to play a critical role and work internally with our Engineering, Services, Sales, and Product Management teams, as well as externally with customers and partners.

The roles and responsibilities of an escalation manager give a thorough knowledge about the job profile and skills required for carrying out the task accordingly.

Some companies employ professional escalation managers, who are specifically tasked with managing escalation procedures and improving customer satisfaction through great customer service.

An escalation manager will ensure that problems are always addressed by agents at the correct authorisation level, by helping to direct different issues to the teams with the right skills for the job.