Escalation Manager Salaries in Massachusetts
How Much Does an Escalation Manager Make in Massachusetts?
Updated March 01, 2025
As of March 01, 2025,
the average annual pay of Escalation Manager in Massachusetts is $111,133.
While Salary.com is seeing that Escalation Manager salary in MA can go up to $138,979
or down to $83,784, but most earn between $96,817 and $125,708.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Escalation Manager
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Similar Job Salaries to Escalation Manager by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
Cleo
Escalation Manager
|
$128,504/yr
|
RANGE: $113,431 - $143,577
|
Top 10 Highest Paying Cities For Escalation Manager Jobs in Massachusetts
It is important to understand how location impacts your career prospects in the United States.
There are some cities where an Escalation Manager can find a job easily with a greater salary paid then achieve a higher standard of living.
Below is the top cities list for Escalation Manager job salaries in Massachusetts.
Some cities can pay higher salaries for Escalation Manager jobs, which can indicate that there is a large demand for Escalation Manager positions in this city.
The following table shows top 10 cities where the Escalation Manager salary is higher than other cities in Massachusetts.
Boston takes first place in this list, followed by Cambridge, Waltham.
The Escalation Manager salary is $114,504 in Boston,
which is higher than the national average. There are 36 cities' Escalation Manager salary higher than national average in Massachusetts.
The average salary for an Escalation Manager in Massachusetts is $111,133,
but we found that the city with the highest salary for Escalation Manager jobs is Boston, MA, and it is higher than Cambridge.
Escalation Manager jobs in Boston can have the opportunity to earn higher salaries than in other cities in Massachusetts.
| CITY | ANNUAL SALARY | MONTHLY PAY | WEEKLY PAY | HOURLY WAGE |
| Boston | $114,504 | $9,542 | $2,202 | $55 |
| Cambridge | $114,504 | $9,542 | $2,202 | $55 |
| Waltham | $114,504 | $9,542 | $2,202 | $55 |
| Newton | $114,504 | $9,542 | $2,202 | $55 |
| Arlington | $114,504 | $9,542 | $2,202 | $55 |
| Brookline | $114,504 | $9,542 | $2,202 | $55 |
| Lynn | $114,504 | $9,542 | $2,202 | $55 |
| Malden | $114,504 | $9,542 | $2,202 | $55 |
| Medford | $114,504 | $9,542 | $2,202 | $55 |
| Quincy | $114,504 | $9,542 | $2,202 | $55 |
What Does an Escalation Manager Do?
The Escalation Manager is responsible for maintaining communications with support organizations, assignment, prioritization, scheduling and tracking of issues for their product. The Escalation Manager receives work direction directly from an engineering manager or higher.
Updated December 12, 2021
MongoDB is seeking an Escalation Manager for the Technical Services organization to play a critical role and work internally with our Engineering, Services, Sales, and Product Management teams, as well as externally with customers and partners.
Updated December 09, 2021
The roles and responsibilities of an escalation manager give a thorough knowledge about the job profile and skills required for carrying out the task accordingly.
Updated November 26, 2021
Some companies employ professional escalation managers, who are specifically tasked with managing escalation procedures and improving customer satisfaction through great customer service.
Updated November 17, 2021
An escalation manager will ensure that problems are always addressed by agents at the correct authorisation level, by helping to direct different issues to the teams with the right skills for the job.
Updated November 01, 2021
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Explore JobArchitectFrequently Asked Questions About an Escalation Manager Salaries
What is the average of an Escalation Manager in Massachusetts?
The Escalation Manager salary range is from $96,817 to $125,708, and the average Escalation Manager salary is $111,133/year in Massachusetts.
The Escalation Manager's salary will change in different locations.
Which location pays the highest Escalation Manager salary in the United States?
The Escalation Manager salary in San Jose, CA is $128,191
which is the highest in the US.
What kinds of reasons will influence the Escalation Manager's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Escalation Manager.
What is the growth rate of the Escalation Manager's salary?
If you are thinking of becoming an Escalation Manager or planning the next step in your career, find the detailed salary report of an Escalation Manager.
