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As of September 01, 2026, the average salary for a Help Desk Assistant in Massachusetts is $63,010 per year, which breaks down to an hourly rate of $30.
However, a Help Desk Assistant's salary can vary significantly. Here’s a look at the typical salary range:
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Help Desk Assistant Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $70,216 | $5,851 | $1,350 | $34 |
| Average | $63,010 | $5,251 | $1,212 | $30 |
| 25th Percentile | $56,710 | $4,726 | $1,091 | $27 |
Polar Beverages - Worcester, MA
Revel Staffing - Boston, MA
Think Tank, Inc. - Gloucester, MA
Triton Systems, Inc. - Chelmsford, MA
A Help Desk Assistant's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Help Desk Assistant's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Help Desk... Level Help Desk Assistant | $54,650 |
| Help Desk... Level Help Desk Assistant | $63,447 |
| Help Desk... Level Help Desk Assistant | $71,817 |
| Help Desk... Level Help Desk Assistant | $79,170 |
| Help Desk... Level Help Desk Assistant | $88,941 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Help Desk Assistants. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Help Desk Assistant roles, the industry you choose can affect earning potential by as much as 20% (the gap between the highest and lowest paying industries). Data shows that the Aerospace & Defense and Biotechnology sectors offer the strongest compensation, at 10% above the average. In contrast, Help Desk Assistant positions in Transportation or Telecom typically offer lower base pay, as these industries often view Help Desk Assistant as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Aerospace & Defense | $69,311 | $33.0 | 10% |
| Biotechnology | $69,311 | $33.0 | 10% |
| Business Services | $69,311 | $33.0 | 10% |
| Chemicals | $69,311 | $33.0 | 10% |
| Construction | $69,311 | $33.0 | 10% |
Understanding how a Help Desk Assistant's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $70,216 | $5,851 | $1,350 | $34 |
| Average | $63,010 | $5,251 | $1,212 | $30 |
| 25th Percentile | $56,710 | $4,726 | $1,091 | $27 |
Ready to take the next step in your career? Browse thousands of current Help Desk Assistant job openings on our job board. Use the search bar below to find your perfect match.
Institution for Savings
Ipswich, MA
Institution for Savings | Ipswich, MA
Job Description. Job Description. Help Desk Technician. The Institution for Savings is seeking a Help Desk Technician to provide general in-house technical... more
3 Days Ago
Randstad
Somerville, MA
Randstad | Somerville, MA
Randstad - - Responsibilities: Resolve end-user IT issues and escalate as needed more
3 Days Ago
KECHES LAW GROUP PC
Milton, MA
KECHES LAW GROUP PC | Milton, MA
Job Description. Job Description. Description. Keches Law Group, P.C. is a well-established, 50+ attorney law firm with offices in Milton, Bridgewater, and... more
4 Days Ago
RetroFit Technologies, Inc.
Boston, MA
RetroFit Technologies, Inc. | Boston, MA
Job Description. Job Description. Engineers at RetroFit are responsible for the development and delivery of our technical offerings. This position works in... more
3 Days Ago
MBRAUN
Attleboro, MA
MBRAUN | Attleboro, MA
Job Description. Job Description. MBRAUN Incorporated. located in Stratham, New Hampshire is a leading manufacturer of high-end technology solutions. Prod... more
4 Days Ago
Contact Government Services, LLC
Boston, MA
Contact Government Services, LLC | Boston, MA
Job Description. Job Description. Senior Help Desk Technician II. Employment Type: Full Time. Department: Help Desk. CGS seeks a Senior Help Desk Technicia... more
2 Days Ago
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