It Customer Service Manager Salaries in Massachusetts
How Much Does an It Customer Service Manager Make in Massachusetts?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of It Customer Service Manager in Massachusetts is $135,936.
While Salary.com is seeing that It Customer Service Manager salary in MA can go up to $161,062
or down to $104,278, but most earn between $119,365 and $149,088.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to It Customer Service Manager
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Similar Job Salaries to It Customer Service Manager by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
Cognizant North America
IT Service Manager
|
$159,294/yr
|
RANGE: $147,499 - $171,088
|
|
K2 Staffing, LLC
IT Service Desk Manager (MSP)
|
$103,757/yr
|
RANGE: $92,275 - $115,238
|
|
blueprintmedicines
Senior Manager, IT Service Delivery
|
$153,237/yr
|
RANGE: $139,926 - $166,547
|
|
Blueprint Medicines
Senior Manager, IT Service Delivery
|
$153,237/yr
|
RANGE: $139,926 - $166,547
|
|
Stop & Shop
Customer Service Manager
|
$82,109/yr
|
RANGE: $71,846 - $92,372
|
|
Cadrex Manufacturing Solutions
Customer Service Manager
|
$80,444/yr
|
RANGE: $70,433 - $90,455
|
|
Cadrex Agawam
Customer Service Manager
|
$80,444/yr
|
RANGE: $70,433 - $90,455
|
|
Exclaimer
Customer Service Manager, US
|
$99,508/yr
|
RANGE: $86,945 - $112,071
|
|
EKS Enterprises
Customer Service Account Manager
|
$104,720/yr
|
RANGE: $91,712 - $117,727
|
Top 10 Highest Paying Cities For It Customer Service Manager Jobs in Massachusetts
It is important to understand how location impacts your career prospects in the United States.
There are some cities where an It Customer Service Manager can find a job easily with a greater salary paid then achieve a higher standard of living.
Below is the top cities list for It Customer Service Manager job salaries in Massachusetts.
Some cities can pay higher salaries for It Customer Service Manager jobs, which can indicate that there is a large demand for It Customer Service Manager positions in this city.
The following table shows top 10 cities where the It Customer Service Manager salary is higher than other cities in Massachusetts.
Boston takes first place in this list, followed by Cambridge, Waltham.
The It Customer Service Manager salary is $139,308 in Boston,
which is higher than the national average. There are 36 cities' It Customer Service Manager salary higher than national average in Massachusetts.
The average salary for an It Customer Service Manager in Massachusetts is $135,936,
but we found that the city with the highest salary for It Customer Service Manager jobs is Boston, MA, and it is higher than Cambridge.
It Customer Service Manager jobs in Boston can have the opportunity to earn higher salaries than in other cities in Massachusetts.
| CITY | ANNUAL SALARY | MONTHLY PAY | WEEKLY PAY | HOURLY WAGE |
| Boston | $139,308 | $11,609 | $2,679 | $67 |
| Cambridge | $139,308 | $11,609 | $2,679 | $67 |
| Waltham | $139,308 | $11,609 | $2,679 | $67 |
| Newton | $139,308 | $11,609 | $2,679 | $67 |
| Arlington | $139,308 | $11,609 | $2,679 | $67 |
| Brookline | $139,308 | $11,609 | $2,679 | $67 |
| Lynn | $139,308 | $11,609 | $2,679 | $67 |
| Malden | $139,308 | $11,609 | $2,679 | $67 |
| Medford | $139,308 | $11,609 | $2,679 | $67 |
| Quincy | $139,308 | $11,609 | $2,679 | $67 |
What Does an It Customer Service Manager Do?
One good customer service experience can change the entire perception a customer holds towards the organization.
Updated November 27, 2021
Review and manage Customer Service assignments and offer preliminary guidance as needed to properly prepare the Customer Service Technicians for working each claim.
Updated December 20, 2021
The customer benefit of AI is the feel for chatting with a live agent through improved speech technologies while giving customers the self-service benefit.
Updated December 20, 2021
National Vocational Qualifications (NVQs) and Scottish Vocational Qualifications (SVQs) are also available in customer service at levels one, two, three and four.
Updated December 19, 2021
Does your resume serve you as well as you serve your customers? To be considered for top customer service manager jobs, you need to make sure your skills come through. Let this sample resume for a customer service manager guide you.
Updated December 18, 2021
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Explore JobArchitectFrequently Asked Questions About an It Customer Service Manager Salaries
What is the average of an It Customer Service Manager in Massachusetts?
The It Customer Service Manager salary range is from $119,365 to $149,088, and the average It Customer Service Manager salary is $135,936/year in Massachusetts.
The It Customer Service Manager's salary will change in different locations.
Which location pays the highest It Customer Service Manager salary in the United States?
The It Customer Service Manager salary in San Jose, CA is $157,545
which is the highest in the US.
What kinds of reasons will influence the It Customer Service Manager's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of It Customer Service Manager.
What is the growth rate of the It Customer Service Manager's salary?
If you are thinking of becoming an It Customer Service Manager or planning the next step in your career, find the detailed salary report of an It Customer Service Manager.
