IT Service Desk Lead Salaries in Massachusetts
How Much Does an IT Service Desk Lead Make in Massachusetts?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of IT Service Desk Lead in Massachusetts is $85,385.
While Salary.com is seeing that IT Service Desk Lead salary in MA can go up to $110,178
or down to $61,130, but most earn between $72,689 and $98,362.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to IT Service Desk Lead
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Similar Job Salaries to IT Service Desk Lead by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
South Shore Health System
IT Service Desk Supervisor
|
$113,778/yr
|
RANGE: $101,218 - $126,338
|
|
Archdiocese of Boston
IT Service Desk Technician (FT)
|
$76,418/yr
|
RANGE: $67,516 - $85,319
|
|
Rochester Electronics L
IT Service Desk Technician I
|
$66,847/yr
|
RANGE: $59,750 - $73,945
|
|
Rochester Electronics
IT Service Desk Technician I
|
$65,075/yr
|
RANGE: $58,165 - $71,984
|
|
South Shore Health
IT SERVICE DESK ANALYST I
|
$72,814/yr
|
RANGE: $64,916 - $80,713
|
|
TalentBurst, Inc.
IT Service Desk Analyst - 100% Onsite
|
$76,473/yr
|
RANGE: $68,034 - $84,912
|
|
Bowie State University
IT Service Desk Lead
|
$86,614/yr
|
RANGE: $76,148 - $97,080
|
|
48forty Solutions and Relogistics Services
IT Service Desk Lead
|
$86,484/yr
|
RANGE: $76,621 - $96,348
|
|
Five Rivers Analytics
Service Desk-Team Lead (Secret Level Clearance)
|
$74,454/yr
|
RANGE: $65,640 - $83,268
|
Top 10 Highest Paying Cities For IT Service Desk Lead Jobs in Massachusetts
It is important to understand how location impacts your career prospects in the United States.
There are some cities where an IT Service Desk Lead can find a job easily with a greater salary paid then achieve a higher standard of living.
Below is the top cities list for IT Service Desk Lead job salaries in Massachusetts.
Some cities can pay higher salaries for IT Service Desk Lead jobs, which can indicate that there is a large demand for IT Service Desk Lead positions in this city.
The following table shows top 10 cities where the IT Service Desk Lead salary is higher than other cities in Massachusetts.
Boston takes first place in this list, followed by Cambridge, Waltham.
The IT Service Desk Lead salary is $87,503 in Boston,
which is higher than the national average. There are 36 cities' IT Service Desk Lead salary higher than national average in Massachusetts.
The average salary for an IT Service Desk Lead in Massachusetts is $85,385,
but we found that the city with the highest salary for IT Service Desk Lead jobs is Boston, MA, and it is higher than Cambridge.
IT Service Desk Lead jobs in Boston can have the opportunity to earn higher salaries than in other cities in Massachusetts.
| CITY | ANNUAL SALARY | MONTHLY PAY | WEEKLY PAY | HOURLY WAGE |
| Boston | $87,503 | $7,292 | $1,683 | $42 |
| Cambridge | $87,503 | $7,292 | $1,683 | $42 |
| Waltham | $87,503 | $7,292 | $1,683 | $42 |
| Newton | $87,503 | $7,292 | $1,683 | $42 |
| Arlington | $87,503 | $7,292 | $1,683 | $42 |
| Brookline | $87,503 | $7,292 | $1,683 | $42 |
| Lynn | $87,503 | $7,292 | $1,683 | $42 |
| Malden | $87,503 | $7,292 | $1,683 | $42 |
| Medford | $87,503 | $7,292 | $1,683 | $42 |
| Quincy | $87,503 | $7,292 | $1,683 | $42 |
What Does an IT Service Desk Lead Do?
The IT Service Desk Lead must be flexible with scheduling and willing to work nights, weekends, and with on-call rotations.
Updated December 17, 2021
Accountable for the Global Help Desk Support Service across the entire IT service management lifecycle.
Updated December 15, 2021
The IT Service Desk Lead will work to resolve or appropriately escalate issues and take a leadership role in maintaining the Knowledge Base (KB).
Updated November 25, 2021
This is an upper-level IT Service Desk Lead position with a primary responsibility of providing application and endpoint technical support to end-users.
Updated November 22, 2021
Develop and analyze daily, weekly and monthly reports and statistics on Service Desk team’s productivity.
Updated November 18, 2021
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Explore JobArchitectFrequently Asked Questions About an IT Service Desk Lead Salaries
What is the average of an IT Service Desk Lead in Massachusetts?
The IT Service Desk Lead salary range is from $72,689 to $98,362, and the average IT Service Desk Lead salary is $85,385/year in Massachusetts.
The IT Service Desk Lead's salary will change in different locations.
Which location pays the highest IT Service Desk Lead salary in the United States?
The IT Service Desk Lead salary in San Jose, CA is $98,958
which is the highest in the US.
What kinds of reasons will influence the IT Service Desk Lead's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of IT Service Desk Lead.
What is the growth rate of the IT Service Desk Lead's salary?
If you are thinking of becoming an IT Service Desk Lead or planning the next step in your career, find the detailed salary report of an IT Service Desk Lead.
