Service Desk Agent Salaries in Illinois
How Much Does a Service Desk Agent Make in Illinois?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Service Desk Agent in Illinois is $60,183.
While Salary.com is seeing that Service Desk Agent salary in IL can go up to $72,585
or down to $48,253, but most earn between $53,938 and $66,675.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Service Desk Agent
Guest Service Agent/Front Desk Clerk/Front Desk Agent
$33,261
Illinois
Per Year
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Similar Job Salaries to Service Desk Agent by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
NTT DATA North America
Service Desk Agent / IT Asset Management
|
$89,527/yr
|
RANGE: $79,746 - $99,307
|
|
Hilton
Front Desk Agent
|
$41,433/yr
|
RANGE: $36,993 - $45,872
|
|
Aimbridge Hospitality
Front Desk Agent
|
$41,368/yr
|
RANGE: $36,936 - $45,801
|
|
Mechdyne Corporation
IT Help Desk Agent
|
$69,801/yr
|
RANGE: $62,098 - $77,505
|
|
Fairfield Inn South Joliet
Front Desk Agent
|
$40,654/yr
|
RANGE: $36,298 - $45,010
|
|
La Quinta Inns & Suites by Wyndham
Front Desk Agent
|
$40,497/yr
|
RANGE: $36,158 - $44,837
|
|
Driftwood Hospitality
Front Desk Agent
|
$38,767/yr
|
RANGE: $34,613 - $42,921
|
|
Courtyard Midway
Front Desk Agent
|
$41,481/yr
|
RANGE: $37,036 - $45,925
|
|
Baymont Inn and Suites
Front Desk Agent
|
$38,679/yr
|
RANGE: $34,534 - $42,823
|
|
Emily Management LLC
Front Desk Agent Overnight
|
$41,320/yr
|
RANGE: $36,893 - $45,748
|
Top 10 Highest Paying Cities For Service Desk Agent Jobs in Illinois
It is important to understand how location impacts your career prospects in the United States.
There are some cities where a Service Desk Agent can find a job easily with a greater salary paid then achieve a higher standard of living.
Below is the top cities list for Service Desk Agent job salaries in Illinois.
Some cities can pay higher salaries for Service Desk Agent jobs, which can indicate that there is a large demand for Service Desk Agent positions in this city.
The following table shows top 10 cities where the Service Desk Agent salary is higher than other cities in Illinois.
Chicago takes first place in this list, followed by Cicero, Oak Park.
The Service Desk Agent salary is $61,016 in Chicago,
which is higher than the national average. There are 20 cities' Service Desk Agent salary higher than national average in Illinois.
The average salary for a Service Desk Agent in Illinois is $60,183,
but we found that the city with the highest salary for Service Desk Agent jobs is Chicago, IL, and it is higher than Cicero.
Service Desk Agent jobs in Chicago can have the opportunity to earn higher salaries than in other cities in Illinois.
| CITY | ANNUAL SALARY | MONTHLY PAY | WEEKLY PAY | HOURLY WAGE |
| Chicago | $61,016 | $5,085 | $1,173 | $29 |
| Cicero | $61,016 | $5,085 | $1,173 | $29 |
| Oak Park | $61,016 | $5,085 | $1,173 | $29 |
| Evanston | $60,992 | $5,083 | $1,173 | $29 |
| Skokie | $60,992 | $5,083 | $1,173 | $29 |
| Oak Lawn | $60,945 | $5,079 | $1,172 | $29 |
| Des Plaines | $60,851 | $5,071 | $1,170 | $29 |
| Mount Prospect | $60,803 | $5,067 | $1,169 | $29 |
| Aurora | $60,544 | $5,045 | $1,164 | $29 |
| Hoffman Estates | $60,490 | $5,041 | $1,163 | $29 |
What Does a Service Desk Agent Do?
If the problem is too complicated for the help desk agent to resolve on their own, they escalate it to tier two or tier three support teams.
Updated December 19, 2021
Does not have a specific competence titled as “Service Desk” but does reference the Service Desk in the “Customer Service Support” skill which is listed under the Client Interface category of.
Updated November 17, 2021
Thus, you really need a positive outlook if you’re going to thrive on the IT service desk – to see issues as a challenge to resolve, rather than a frustration to deal with.
Updated October 25, 2021
SolarWinds Service Desk product forum for getting started, asking questions, and resources to help you get the most out of Service Desk.
Updated October 08, 2021
If you are thinking of becoming a Service Desk Agent or planning the next step in your career, find details about.
Updated December 22, 2021
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Explore JobArchitectFrequently Asked Questions About a Service Desk Agent Salaries
What is the average of a Service Desk Agent in Illinois?
The Service Desk Agent salary range is from $53,938 to $66,675, and the average Service Desk Agent salary is $60,183/year in Illinois.
The Service Desk Agent's salary will change in different locations.
Which location pays the highest Service Desk Agent salary in the United States?
The Service Desk Agent salary in San Jose, CA is $74,472
which is the highest in the US.
What kinds of reasons will influence the Service Desk Agent's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Service Desk Agent.
What is the growth rate of the Service Desk Agent's salary?
If you are thinking of becoming a Service Desk Agent or planning the next step in your career, find the detailed salary report of a Service Desk Agent.
